IT Support Manager at Domestika | Torre
IT Support Manager
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Domestika

IT Support Manager

Domestika
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: Employment

Compensation
USD50k - 120k/year
Non-negotiable
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Hybrid (Spain)
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Posted over 5 years ago

Requirements and responsibilities

• Assessing the technical needs of staff or clients. • Establishing and maintaining strong relationships across global teams and with staff. • Measure service satisfaction levels. • Managing and upholding the troubleshooting escalation process. • Managing hardware and software. • Participation and support in the following tasks: PoC setup and validation, integration, verification, product lifecycle management support, and product documentation. • Resolving system and application issues. • Assisting with IT equipment sourcing and budgeting. • Occasionally working with third parties to rectify issues. • Identifying gaps in the support process and amending it accordingly.
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