Director of Customer Success (MM & Enterprise) at Chili Piper | Torre
Director of Customer Success (MM & Enterprise)
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Chili Piper

Director of Customer Success (MM & Enterprise)

Chili Piper
Posted by
Former Torrex
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(2.3K) info
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Full-time

Legal agreement: Employment

Compensation
USD70k - 90k/year
Non-negotiable
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Remote (anywhere)
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Posted over 5 years ago

Requirements and responsibilities

• Lead and motivate a team of MM and Enterprise CSMs to improve processes and exceed retention and product adoption targets. • Continually improve onboarding programs, focusing on improving time to value. • Design and implement programs to help customers adopt and embed Chili Piper into their day to day. • Drive efficiencies for the CS team by empowering them through technology and data to make their lives easier. • Develop and promote monthly and quarterly customer success objectives. • Draft detailed and accurate customer churn/risk/growth reports. • Perfect a customer success training program to onboard new employees quickly. • Partner closely with the VP of Sales to drive pipeline through referrals, advocacy, case studies and ROI anecdotes. • Partner closely with the Product and Marketing teams to ensure our product solves customer problems. • Partner closely with Customer Support and Engineering to ensure customer satisfaction. • Partner with the Chili Piper Talent Team to hire talented new CSMs.
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