Supply Chain & Marketplace Operations Manager (Amazon-led eCommerce)
About the Role
We are looking for a senior operations generalist to fully own our inventory planning, inbound shipments, and marketplace operational health. This role is not customer service-first. It is supply chain, forecasting, and marketplace control-first. Your job is to ensure:
- We never run out of stock unexpectedly.
- Shipments move cleanly from China → Amazon / 3PLs.
- Costs, quantities, duties, and stock numbers are correct.
- Amazon accounts stay healthy and revenue-ready.
- Problems are caught early and escalated clearly.
You will work closely with the founder but are expected to operate independently, flag risks early, and continuously improve systems.
Core Responsibilities
1. Inventory Forecasting & Planning (Primary Responsibility)
- Forecast inventory requirements across US, UK, AU, CA.
- Maintain a rolling forward inventory plan (units, dates, destinations).
- Identify stock-out risks early and propose mitigation plans.
- Align inventory planning with sales velocity and lead times.
2. International Shipments & Supply Chain Execution
- Plan shipments from China (quantities, destinations, timing).
- Book quality inspections and review inspection reports.
- Arrange freight bookings (AGL and external forwarders).
- Prepare and validate shipment documentation:
- Commercial invoices.
- Packing lists.
- Book shipments in Amazon Seller Central (US, UK, DE where applicable).
- Send FBA labels and shipment instructions to suppliers.
- Maintain shipment calendars and ETAs.
3. Customs, Duties & Compliance Checks
- Review customs entry summaries for US, Canada, Australia and EU.
- Validate declared quantities, values, and duties payable.
- Flag discrepancies or risks immediately.
4. 3PL & Inbound Coordination
- Coordinate inbound shipments with all 3PLs.
- Create purchase orders or inbound bookings (CartonCloud, ASNs, email as required).
- Notify 3PLs of ETAs and receiving expectations.
- Conduct monthly stock counts across:
- Amazon FBA.
- 3PLs.
- In-transit inventory.
- Reconcile variances and feed correct numbers into COGS and month-end reporting.
5. Amazon Marketplace Health & Ops Control
- Monitor Amazon for:
- Inactive listings.
- Stranded inventory.
- Suppressed ASINs.
- Shipment discrepancies.
- Proactively resolve or escalate issues impacting sales.
- Monitor account health and flag risks early.
6. Product & Ops Documentation
- Maintain the Product Information Master Sheet:
- Dimensions.
- Weights.
- ASINs.
- CBM.
- Costs.
- Update specifications and quality documents when designs or requirements change.
- Support small ops projects related to packaging, labelling, and inspections.
What Success Looks Like (Very Important)
Within 60 days:
- You can clearly explain current and future stock positions by country.
- Shipment timelines are predictable and visible.
- Stock counts reconcile monthly without surprises.
- Amazon account health issues are rare and short-lived.
- The founder is no longer checking Seller Central daily.
Required Experience
- 3+ years in Amazon-led eCommerce operations.
- Hands-on experience with:
- Amazon Seller Central.
- FBA inbound shipments.
- Inventory forecasting.
- International freight and inspections.
- Strong spreadsheet skills (Google Sheets / Excel).
- Excellent written English.
- Comfortable working independently and flagging problems early.
- Detail-oriented but commercially aware.
Nice to Have
- Experience with AGL.
- Experience with multiple Amazon marketplaces.
- Exposure to 3PL systems (CartonCloud a plus).
- Experience working with AU/NZ or US-based brands.
- Comfort improving SOPs and processes over time.
