Software Implementation Specialist at Manage Your Trip | Torre
Software Implementation Specialist
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Manage Your Trip

Software Implementation Specialist

Manage Your Trip
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Emma
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Part-time
Base compensation
USD15 - 40/hour

+ Bonuses (up to 10% of base compensation)

Negotiable
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Remote (anywhere)
Posted 10 months ago

Responsibilities

About the Role. We are looking for an experienced Software Implementation Specialist to lead the onboarding and implementation of our B2B SaaS tour operator system (MYT) for clients in the South American market. This is a client-facing role that requires strong communication skills, a deep understanding of business workflows, and the ability to adapt our system to each client’s operational reality. The position starts part-time, with a clear objective of becoming a long-term collaboration. Key Responsibilities. * Meet with clients via Zoom and on-site when required (South America). * Lead discovery sessions to understand the client’s current workflow and business processes. * Design and implement MYT based on the client’s specific needs and operational structure. * Configure the system to match client workflows (quotations, operations, suppliers, accounting, etc.). * Act as the main point of contact during the implementation phase. * Manage implementation projects, timelines, and priorities. * When custom development is required: * Identify gaps or specific needs. * Translate client requirements into clear development project specifications. * Coordinate with the development team. * Guide clients with best practices and optimization recommendations. * Ensure a smooth go-live and successful system adoption. Required Experience & Skills. * Proven experience in software implementation within a B2B SaaS environment. * Strong project management experience. * Experience working directly with clients and stakeholders. * Ability to translate business workflows into functional and technical requirements. * Strong problem-solving and organizational skills. * Creative mindset, able to adapt solutions and propose improvements. * High level of autonomy and ownership. Language & Market Requirements. * Native or fluent Spanish (mandatory). * Ability to work with clients across South America. * English proficiency is a plus. * Knowledge of local business practices in Latin America is an advantage. Nice to Have. * Experience in the tourism, travel, or tour operator industry. * Experience with CRM, ERP, or operational management systems. * Technical background or experience working closely with development teams. What We Offer. * Part-time role to start, with a long-term perspective. * Flexible working conditions (remote with occasional local meetings). * Opportunity to work on a mature and evolving tourism SaaS platform. * High-impact role with direct influence on client success. * International and growing environment.
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