WHO WE AREJoin FPG and become part of a dynamic team dedicated to elevating service and revenue excellence. With over 30 years of expertise, we have perfected the art and science of optimizing frontline performance. By combining the unique artistry of our people with the cutting edge science of our proprietary technology IN-Gauge, we have set the benchmark in technology and training. Our global footprint spans more than 100 countries and supports over 60,000 app users across world renowned hospitality and automotive brands. At FPG, we believe in unlocking the full potential of individuals and transforming the frontline role. Our culture is built on empowerment, passion, and continuous growth. When you join FPG, you are not just joining a company, you are joining a team that believes people make the difference.WHO WE AREYou are a hands on Salesforce Administrator and strong problem solver who enjoys digging into complex challenges and figuring out practical, scalable solutions. You understand how CRM systems support real world sales teams and are comfortable owning day to day administration while also supporting more advanced Salesforce capabilities, including automation, AI driven insights, and sales productivity tools. You enjoy partnering with business teams, asking the right questions, and translating needs into Salesforce solutions that actually work.WHAT YOU WILL DOAs a Salesforce Administrator at FPG, you will own and optimize our Salesforce environment while supporting sales automation, AI driven insights, and CRM integrations. You will work closely with Sales, Marketing, Operations, and Customer Success to ensure Salesforce enables efficient, scalable growth. This role is ideal for an administrator who wants exposure to more advanced Salesforce capabilities, including Einstein for Sales and Agentforce, without stepping fully into a Solutions Architect role.HOW YOU WILL DO ITAdminister and maintain FPGs Salesforce environment including user setup, permissions, profiles, roles, and security controlsSupport Salesforce automation through Flows, validation rules, and declarative tools to streamline sales and operational processesAssist with the configuration and ongoing use of Einstein for Sales including activity capture, predictive insights, and AI driven recommendationsSupport Agentforce and sales productivity tools to improve rep efficiency, lead follow up, and pipeline managementManage integrations with third party tools including Salesloft ensuring clean data flow and reliable system performanceManage and maintain sales and marketing target lists, lead routing, and assignment logic for business development teamsPartner with business stakeholders to gather requirements, define KPIs, and translate needs into Salesforce solutionsSupport Salesforce release updates, testing new features and ensuring minimal disruption to usersLead CRM onboarding by developing training materials, supporting data migrations, and providing day to day user supportCreate and maintain clear documentation for Salesforce processes, automations, configurations, and integrationsTroubleshoot system issues and support ongoing optimization of Salesforce functionalityTake on special projects as needed including reporting improvements and process enhancementsTroubleshoot complex Salesforce and integration issues by identifying root causes and implementing effective sustainable solutionsProactively identify inefficiencies, gaps, or data issues within Salesforce and recommend improvementsSupport ongoing optimization of Salesforce functionality by evaluating problems from both a technical and business process perspectiveQUALIFICATIONS3+ years of experience as a Salesforce Administrator or CRM AdministratorStrong understanding of Salesforce CRM processes, data structures, security, and integrationsHands on experience with Salesforce automation tools including FlowsExposure to or interest in Einstein for Sales or AI driven Salesforce features hands on experience preferred not requiredExperience supporting sales teams and sales processes lead management pipeline reportingExperience working with sales engagement tools such as SalesloftAbility to translate business needs into practical Salesforce solutionsStrong communication skills and comfort working with non technical usersHighly organized, detail oriented, and able to manage multiple prioritiesSalesforce Administrator certification strongly preferredStrong problem solving and analytical skills with the ability to assess issues identify root causes and implement effective solutionsProven ability to think critically about business processes and recommend improvements using Salesforce toolsComfortable working through ambiguity and balancing multiple priorities in a fast paced environmentCOMPENSATIONBase salary up to $80,000, depending on experienceIncentives up to 10% of base salaryBENEFITSBenefits effective the first day of the month following hire:Employer contribution toward company sponsored health plansDental and Vision plansEmployer paid Short Term and Long Term DisabilityEmployer paid Life Insurance and AD D (100000)401(k) with 4% employer matchPaid Time Off and annual holiday closureParental Leave Maternity Paternity and Adoption
