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Posted 4 months ago
Requirements and responsibilities
Job DescriptionWe’re looking for a capable and well-rounded IT Support Analyst to join our team in Singapore. In this role, you’ll be responsible for delivering exceptional customer service and providing both remote and on-site technical support to ensure smooth day-to-day operations for our client. You’ll troubleshoot and resolve complex issues, support IT infrastructure, and maintain strong working relationships with both internal stakeholders and external vendors.Key ResponsibilitiesServe as the first point of contact for technical support via phone, email, or chatDiagnose and resolve hardware, software, and network issues, escalating complex cases when necessaryProvide in-depth support for Microsoft Windows and Office 365 environmentsPerform software installations, updates, and account configurationsLog, track, and resolve issues through a helpdesk ticketing system (e.g., ConnectWise)Support and maintain infrastructure, including servers, networks, and connected systemsAct as an escalation point for junior IT Support Coordinators and TechniciansCollaborate with third-party vendors, suppliers, and service providers to resolve issuesMaintain detailed documentation for incidents, service requests, and resolutionsMonitor ticket queues and ensure compliance with SLAsUphold confidentiality standards and protect company/client dataStay current with emerging technologies and invest in your ongoing professional developmentEssential Skills and Experience✅ Must-haves:Singapore Citizen3–5 years of IT support experience in Microsoft Windows and Office 365 environmentsStrong verbal and written English communication skills — able to explain technical issues to non-technical usersProficient with Microsoft Intune (app deployment, device compliance, enrolment troubleshooting)Hands-on experience with troubleshooting hardware, software, and peripheral devicesSkilled in Active Directory user and group administration, Exchange, and Office 365Familiarity with helpdesk ticketing systems and remote support toolsExcellent problem-solving, multitasking, and organisational skillsA strong customer-first mindset with a focus on delivering great user experiences✅ Nice-to-haves:Bachelor’s degree in IT, Computer Science, Computer Engineering, or equivalentExperience working in or with a Managed Services Provider (MSP)Knowledge of server and network systemsITIL or similar service management certificationCisco or Meraki certification, or relevant hands-on experienceFamiliarity with Zoom and HubSpot configuration and administrationExposure to virtualisation technologies (e.g., VMware, Hyper-V)Job TypeHybrid: 3 days in the office and 2 days work-from-home. (Singapore-based only)Full-timeMid-level to Senior-levelSalaryStarts at SGD 70,000 to 90,000 per year
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