About the jobWe value all of our employees who make our growth and success possible. We are proud to offer industry leading compensation, comprehensive benefits, 401(k) match with additional profit sharing, PTO and abundant career opportunities. Come join our award winning 11,000 strong organization as we fuel the world and each other!SummaryThe Principal Specialist - IT ETRM Systems is responsible for supporting the ION RightAngle application and related system customizations and integrations. The role requires strong systems support, communication and organizational skills with focus on customer service.Essential Duties and Responsibilities:Interact daily with end-users, developers, and managers to support and enhance RightAngleDocument issues and enhancements with the appropriate level of detail for the development team to resolve technical issues and build solutionsField questions from end-users and assist with data issuesCreate and maintain system functional design documentsComplete analysis, testing and deployment for RightAngle system upgrades, patches, and custom code releases.Follow defined change management procedures and internal guidelinesAvailability to support after hours on business-critical situations and scheduled tasksContributes to best practice library and mentors other team membersMust be able to work on multiple simultaneous tasks with limited supervisionEnsure requirements are being met in accordance with corporate complianceEnsure proper communication to all levels of the organizationEducation and/or Experience, Knowledge, Skills & Abilities:To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:Bachelor's degree preferably in Information Technology, Information Systems or related areaExcellent customer service, interpersonal, communication and team collaboration skills10+ years of experience in application supportStrong understanding of Physical (Oil, NGLs, Refined Products) & Financial commoditiesA strong understanding of SQL and relational database conceptsFamiliarity with SDLC processes such as Agile, Waterfall, etc.Experience working with ticketing systems such as Remedy, ServiceNowFamiliarity with front to back-office system data flow in RightAngle, including but not limited to Deal Capture, Contract Management, Lease Center, Credit, Risk, Scheduling, Inventory and SettlementsAbility to create complex pricing provisions and report viewsCapable of testing business scenarios in RightAngle from deal capture to invoicingExcellent analytical and problem-solving skills, strong organizational skills, attention to detailDemonstrated initiative with commitment and ability to work under pressure and meet tight deadlines while still maintaining high quality standardsRequired experience is commensurate with the selected job level:The Senior IT Specialist level requires a Bachelors degree or equivalent experience and 5-8 years of relevant job related experienceThe Lead IT Specialist level requires a Bachelors degree or equivalent experience and 8+ years of relevant job related experienceThe Principal IT Specialist level requires a Bachelor's degree or equivalent experience and 10+ years of relevant job related experience.Preferred Qualifications:Experience with ION RightAngle S20+ is preferredPrevious experience in Oil & Gas industry is a plusAdvanced Excel skills & Intermediate skills in other MS Office applicationsWorking Conditions:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Usually, normal office working conditions. Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing. Occasional overnight travel may be required. An equal opportunity employer/disability/vetWe are an equal opportunity employer and does not discriminate against qualified applicants on the basis of actual or perceived race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.DISCLAIMER: The statements listed in this job posting, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
