Trilingual Customer Support Agent - Remote (ENG + SPA + RUS) at HOS247 LLC | Torre
Trilingual Customer Support Agent - Remote (ENG + SPA + RUS)
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Trilingual Customer Support Agent - Remote (ENG + SPA + RUS)

You will impact customer satisfaction and drive growth in a remote, multilingual support role.
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Full-time

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Posted 4 months ago

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Company DescriptionHOS247 LLC is a growing technology company that provides hardware and software solutions to trucking companies in the USA and Canada. Our top-rated ELD Logbook and Fleet Management system ensures transportation compliance and delivers superior visibility, safety, and productivity for commercial fleets.Learn more https://hos247.com/Job DescriptionThis is a full-time remote (work-from-home) Customer Support Agent position. In this role, you will be part of our customer support team, providing front-line support (and occasionally sales assistance) to English-speaking, Spanish-speaking, and Russian-speaking drivers and fleet managers located in the USA and Canada.You will learn to proactively identify the areas for product/service improvements and participate in implementations of solutions to increase customer satisfaction, user growth and retention. We’re looking for team players who bring a desire to have an impact on the organization and are ready to grow into upper-level positions quickly.QualificationsYou must be fluent, clear and concise communicator (oral and written) in English, Russian and Spanish. You have at least 1 year of experience in customer support (or sales) role servicing English-speaking customers.You are tech-savvy and familiar with basic smartphone/tablet configurations.You will need a reliable access to hight-speed internet and provide your own laptop or desktop computer with a head-set (required for making/receiving phone calls from our Helpdesk/CRM).Familiarity with Helpdesk/CRM software such as Zendesk is a plus, but not required.Familiarity with a trucking/logistics industry is a plus, but not required.Additional InformationA personal computer with a headset and high-speed internet is required for making/receiving calls from our CRM system.
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