About SittercitySittercity, a Bright Horizons company, is a technology platform working to reimagine the child care industry. Finding, hiring and managing high-quality, trustworthy and enriching child care has never been simple, for parents or caregivers. At Sittercity, you can imagine and create solutions that will revolutionize a multi-billion industry and bring relief to parents and care providers alike, all while having a lot of fun.The OpportunityAs a Trust and Safety Specialist, you are responsible for protecting the integrity of the Sittercity marketplace by identifying, investigating, and mitigating risk across both caregivers and families. This role is on the front line of platform safety—making high-stakes decisions that directly impact user trust and marketplace quality.You will review user activity, assess potential fraud or safety concerns, and take appropriate action based on internal policies and risk signals. The work often involves ambiguity, requiring strong judgement and the ability to make sound decisions with incomplete information.This role requires resilience—you will encounter sensitive and, at times, difficult content, and must be able to engage with it professionally without losing objectivity. You’ll play a key part in maintaining Sittercity’s reputation as one of the safest marketplaces in the caregiving space.Key ResponsibilitiesMonitor platform activity to identify, investigate, and resolve violations of community guidelines, safety policies, and terms of service.Review user reports, flagged content, and suspicious behaviors and take the appropriate action.Review and investigate user accounts, content, and activity for fraud, abuse, or policy violations.Make timely, consistent enforcement decisions (warnings, removals, escalations) based on internal guidelines.Collaborate with cross-functional and cross-company teams as a subject matter expert.Provide training to other team members (Trust & Safety and Customer Success) as a subject matter expert.Respond to escalated customer safety concerns with empathy and clarity.Help develop and enforce Trust & Safety policies, procedures, and best practices. Maintain deep knowledge of those policies and apply them consistently.Identify and analyze patterns seen in content reviewed.Required Qualifications2-3 years of experience in Trust & Safety, content moderation, fraud prevention, risk operations, or a related field.Strong analytical and investigative skills.Ability to make fair, consistent decisions in high-volume review environments.Ability to exercise independent judgement in ambiguous or high-risk situations.Excellent written communication and documentation skills.Familiarity with online community guidelines, safety policies, and moderation tools.Ability to handle sensitive or distressing content with professionalism and discretion.Utilize automation, machine learning, and AI-driven signals to detect risk, prioritize investigations, and improve decision accuracy.Willingness to work occasionally on weekends.Preferred QualificationsBackground in cybersecurity or risk management is preferred but not required.Experience with Zendesk, IDV verification services, and background check tools is helpful.Why you should join usRecognized as one of the best places to work by Built In Chicago, Sittercity offers an inclusive, innovative, and fun environment that rewards passionate and curious individuals. You’ll have an opportunity to influence product and technology in an entrepreneurial environment with enterprise backing that has a huge impact on the childcare industry.Salary and Other Compensation DisclosuresThe annual starting salary for this position is between $52,000-$62,000 annually. The pay range is what Sittercity anticipates offering for this job opening; actual compensation offered within this range will depend on factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.BenefitsThe Company offers medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, and short-term disability insurance (subject to applicable eligibility requirements). Depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule; and 80 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).PerksRemote RoleCompany events, social outings and volunteer opportunitiesTuition assistance, college coach, and enhanced family supportSittercity membership, backup child/adult/elder care, and childcare center discountsCommitment to diversity and checksSittercity is committed to hiring a diverse workforce and considers applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law. Sittercity participates in E-Verify and background checks all employees.Remote work location requirementThis role must be performed remotely in IL, MA, NJ, NY, OH, OR, TX, CO, NH, VT, WA, WI, FL,GA.
