Operations, Dispatch Representative at KeyMe | Torre

Operations, Dispatch Representative

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Full-time

Legal agreement: Employment

Compensation
USD17 - 18/hour
Non-negotiable
location_on
Remote (anywhere)
Posted about 6 years ago

Responsibilities


Quality Matters, Rapid Response: • Management of inbound from calls from booked customers and active locksmiths • Manage orders from the post-booking stage through completion • Surfacing problems and solutions • Resolve escalations and close orders as delegated by Dispatch Operations Coordinators and other members of the Operations team Spend Time & Money Wisely, Establish processes and reporting/analysis: • Monitor on-going service performance and interact with service professionals and customer support teams. • Ensuring locksmith utilization of appropriate stages in the job flow (enroute, starting work, complete) • Maintain an expertise in Admin systems and processes to maximize margin on adjusted locksmith orders • Surface Problems & Solve’em Together, Collaborate and share insights: Working closely with leaders of Sales, AM, Ops, and management to provide specific insights to increase conversions. • Love Our Customers, NPS: Achieve NPS goals for Customers and Service providers. • Respect, working well with others: Following process and expectations of the role in close collaboration with peers and partners