Enterprise Cloud Migrations Manager at Atlassian | Torre

Enterprise Cloud Migrations Manager

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Full-time

Legal agreement: Employment

Compensation
USD100k - 150k/year
location_on
Hybrid (United States)
Posted almost 6 years ago

Responsibilities


• Research and qualify inbound customers are "migration ready" based on their license profile and shared information • Conduct discovery during the customer migration process to assess and understand their use case, migration needs and any potential roadblocks to migrating. • Advise customers on how to plan/prepare for migrations from On-Premise to Cloud. • Ensure customers partner with Technical Support for troubleshooting and to assist with the data migrations. • Liaise with multiple cross-functional teams, including but not limited to Customer Success Managers, Enterprise Advocates and Loyalty Advocates, Technical Support, Customer Programs, and Product. • Communicate customer trends and feedback to internal teams to drive improvements to documentation, tooling, product and process; and platform. • Develop strategic recommendations for how to improve the migration experience for our customers.