Company ProfileClient is an award winning, growth-stage FinTech company offering an innovative Software-as-a-Service (SaaS) service. We are rapidly challenging the way financial and corporate institutions manage the collateral and risk associated with derivatives trading. We believe in offering our community an affordable, easy to deploy and scalable service.Backed by influential VC and corporate investors, our global team of 100 works closely across product, technology, and sales disciplines. Our flat structure and ethos of openness and communication means youll be engaged with everyone in the business and have the senior leadership team as one of your key stakeholders.Primary Purpose of RoleWe are seeking a team mate to join as a Client Support Associate for our Client Support team based in Romania on a remote basis.The role will comprise the following key components:1. Provide support to our international client base by handling daily client queries. Recommend solutions, guide clients through our platform features and functionalities. and promptly escalate them when necessary.2. Monitor our platform performance and conduct investigations with our Technology team.As such you will become an expert in using your knowledge of the system to assist clients. As evolves you will support and educate clients in their daily business. Communicating with clients is fundamental to the role. You are willing to work patterns including nights to support our clients worldwide.You are driven and ambitious. You are passionate about client services, and you strive to deliver a best-in-class client experience. You are interested in financial technology and want to build your career in a company that is a pioneer within this space. We are disruptors and want to continue to lead. Our business is growing at a fantastic rate, and this role offers a unique opportunity to further develop your career.Core AccountabilitiesBecome an expert userTimely and effective handling of daily queries raised by clientsOwning client issues and communicationTracking and detailing queries in the CRM toolPrioritizing queries as appropriateEscalating issues where requiredMonitoring system performanceConducting investigations with internal stakeholdersPro-actively identifying training opportunity for clients and advocating best practicesTesting and understanding new functionality or fixes, providing feedback where necessaryIdentifying potential process/functional improvementsFollows the companys guidelines and best practicesExperiencePrevious experience in a client facing role in financial or technology servicesInterest or experience in financial markets and financial products a plusSkillsHigh client focusFamiliarity with common troubleshooting techniques and problem-solving methodologiesProven experience in a technical support role, preferably within the financial industryStrong communication and interpersonal skills, with the ability to explain technical concepts to non-technical individualsKnowledge of SQL for querying and manipulating databases would be beneficialStrong data analysis skillsAdvanced Excel and data manipulation skillsHigh attention to detail and qualityFamiliarity with CRM systemsMultitasking and time management in a fast-paced environmentProactive and transparent able to request support and accept help readily from other team membersA strong team player we before IAble to deal with pressure positivelyBusiness level fluency in written and spoken EnglishEducation / Professional QualificationsBachelor's degree in a related field (e.g., Finance, Computer Science, Information Technology) or relevant job experienceWe offer the following benefits;Meal ticketsPrivate medical care for employees with Regina Maria25 days holiday plus all Bank Holidays3 days of additional leave between Christmas and New YearPerkbox (an online employee benefits platform with treats and discounts)We reimburse for an annual flu vaccination2 days of Wellness Days per year for rest and downtime for mental and physical wellbeingThe equivalent of £1,000 per year for learning/training development

Client Support Associate

Emma

Responsibilities

Skills wanted:

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About AMS Accelerate IT:

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www.ams-ai.com/

Admin access needed