ABOUT THE ROLE The Customer Service & Business Development Coordinator is a remote, part-time position focused on creating a strong first impression with prospective clients and moving opportunities from initial contact to scheduled appointment and follow-up. The role combines inbound customer service with outbound business development during available prospecting time. KEY RESPONSIBILITIES Answer inbound calls and qualify prospective clients. Collect customer and property information. Schedule, confirm, and reschedule appointments. Follow up with clients who received quotes. Handle basic objections and identify client concerns. Make outbound calls to residential and commercial prospects. Identify decision-makers and qualify business opportunities. Schedule appointments and maintain accurate lead records. Escalate pricing, technical, or scope-related questions when needed. REQUIREMENTS Experience in Customer Service, Sales, Lead Generation, Appointment Setting, or Business Development. Strong and professional phone communication. Comfortable with cold calling and handling objections. Excellent organization and follow-through. Strong written communication and attention to detail. Self-motivated, reliable, and comfortable working remotely. Results-oriented and willing to learn new services and processes BENEFITS & OPPORTUNITY 100% remote work. 20 hours per week. Vacation benefits after 1 consecutive year with us! Annual rate adjustment (we want to keep a competitive salary for you). Experience working with international clients. Improvement in your English skills. Development plans. Training with tools and team support.

Customer Service & Sales Agent

Emma

Responsibilities

Skills wanted:

Language(s) required:

Sofía Álvarez Verified

Re Carleo Navarro Verified

Carolanne Carleo

About Virtual Talent Latam:

mission:

virtualtalentlatam.com

Admin access needed