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3 days ago
Requirements and responsibilities
As a Client Partner, you’ll act as the trusted advisor to our base of customers. Your focus will be on building client relationships and driving future business bookings and revenue.As a Client Partner, your role is client champion, a trusted advisor, and facilitator who drives client business results. To succeed in this role, you need to be laser-focused on your client's business, a self-starter with excellent time management skills, able to manage your time and customers’ expectations, while staying adaptable to customer-driven priorities.The Client Partner reports to a Client Director within the Sales organization.Responsibilities:Account management, leading and growing your allocated client accountsProvide sales support/solutioning to existing customersDevelop new business opportunities from existing accountsRepresent your clients' needs and feedback to our internal teamsServe as a trusted adviser to ensure customer’s overall satisfaction with our services.Act as strategic adviser to customer and drive awareness of Collaborative service offerings and develop roadmapsManage staffing changes on existing accounts and work with sales and delivery to manage escalationsParticipate in prospect and sales calls and support the sales to service transition on new deals soldMaintain key internal and external partnerships with Sales, Solution Architects, Consulting Services, Resource Management, Workday and our alliance partnersProvide guidance on strategic IT roadmapsSkills and Requirements: Workday Experience, preferredBachelor's degree or equivalent experience required Five or more years of experience in a customer services role (consulting or account management)Ability to engage with senior stakeholdersPractitioner background in HR, Payroll, or Financials is idealAbility to travel to customer sites as neededExcellent verbal and written communication skills, including the ability to deliver presentations at the Executive levelAbility to manage your time, the customer demands, and