Customer Representatives at TruAssistant | Torre

Customer Representatives

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Full-time

Legal agreement: To be defined

Compensation
CAD900 - 1.45k/month
~USD637 - 1.02k/month
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Remote (anywhere)
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Shared by
Juan Fernando Domínguez
5 days ago

Requirements and responsibilities


We're looking for an experienced Customer Service Representative with a background in roadside assistance, emergency dispatching, or emergency support services. This role is ideal for someone who thrives in high-pressure situations, can remain calm during emergencies, and is confident handling a high volume of inbound phone calls.ResponsibilitiesAnswer inbound calls from customers requesting roadside assistance.Assess emergency and roadside situations while gathering accurate information.Coordinate with dispatch teams and service providers to ensure timely assistance.Provide clear, empathetic, and professional support during stressful situations.Document all customer interactions accurately and follow company procedures.Prioritize urgent requests while managing multiple cases efficiently.QualificationsCustomer service experience in roadside assistance, emergency dispatching, emergency support, or a similar high-pressure call center environment.Excellent verbal communication and active listening skills.Ability to stay calm, think critically, and make sound decisions under pressure.Strong multitasking and problem-solving abilities.Comfortable handling back-to-back phone calls throughout the shift.Reliable internet connection, a quiet work-from-home setup, and a quality headset.