Sales & Client Success Associate at Bright Touch Cleaning | Torre

Sales & Client Success Associate

Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Base compensation
USD7 - 9/hour

+ Bonuses (up to 25% of base compensation)

Non-negotiable
location_on
Remote (for Colombia residents)
Posted 3 months ago

Responsibilities


Responsibilities: - Respond to inbound leads within 5 minutes during coverage hours and manage the full sales conversation from first contact to close. - Present three-tier service proposals and recommend the right fit for each home. - Handle objections on price, timing, and competing quotes using a proven script. - Execute a 30-day automated follow-up sequence via calls, texts, and emails on all open quotes. - Conduct check-in calls with new clients after their first and second cleanings to confirm satisfaction and lock in recurring schedules. - Reactivate past clients with targeted outreach and seasonal offers. - Handle inbound client questions, scheduling changes, and service concerns with professionalism and warmth. - Communicate proactively: ask clarifying questions, own issues, and resolve before escalating. - Maintain 100% CRM hygiene in GoHighLevel: lead status, notes, next steps, and tags updated in real time. - Submit a monthly bonus calculation report on the last business day of each month. Requirements: - Near-native English fluency: spoken and written (mandatory; daily calls with US homeowners). - Based in Colombia and available during US Eastern Time business hours. - 2+ years in a sales, customer service, or client-facing role. - Naturally inquisitive: asks clarifying questions before acting, never passes things along without context. - Comfortable being measured on weekly KPIs including close rate, speed-to-lead, and recurring client growth. - Self-directed and disciplined: able to manage a full pipeline without task-by-task supervision. - CRM experience required (GoHighLevel preferred; any CRM considered). - Reliable home office: fast internet, quiet workspace, backup connectivity. - Comfortable working with time-tracking software (Time Doctor) from day one.