API Production Support Engineer at Technolance IT Services, LLC | Torre
API Production Support Engineer
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API Production Support Engineer

Technolance IT Services, LLC
Emma
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You'll ensure critical API reliability and performance, directly impacting customer experience through expert support.
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Emma of Torre.ai
 8 days ago

Requirements and responsibilities

Role Summary:Looking for a skilled API Engineer with strong experience in API platforms, production support, cloud environments, and customer-impacting issue resolution.The ideal candidate should have hands-on experience managing API platforms and supporting enterprise applications in production environments.Required Skills:5+ Years of experience with APIs & API PlatformsStrong experience with: API Gateway, API Management, Cloud PlatformsProduction Support Experience: Troubleshooting customer-impacting issues, Incident Management, Root Cause Analysis, Problem ResolutionAbility to monitor, maintain, and optimize API servicesStrong communication and collaboration skillsAbility to work in CST (Central Standard Time) hoursResponsibilities:Support and maintain enterprise API platformsAnalyze and resolve production issuesCollaborate with development, cloud, and support teamsEnsure API reliability, availability, and performanceHandle critical customer-impacting incidentsImprove support processes and platform stabilityCompany: Technolance IT Services, LLC
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