Our Helpdesk team is the foundation of the company’s internal IT infrastructure. We ensure secure access to resources, manage the device fleet, maintain network reliability, and support core corporate services, enabling teams across the organization to work efficiently and without interruption.We are looking for a Helpdesk Lead who will take end-to-end ownership of this function: defining service standards, driving operational excellence, and automating routine processes to improve efficiency and scalability.In this role, you will work across device fleet management for macOS, Linux, and Windows, identity and access management (IAM), asset lifecycle management, network infrastructure, and the administration of Google Workspace and Atlassian environments.You will partner closely with Engineering, Security, and Leadership teams, playing a key role in building and maintaining a secure, reliable, and scalable internal IT environment that supports the company’s growth.ResponsibilitiesLead daily Help Desk operations and define the long-term strategy for the function, ensuring operational stability, SLA compliance, and service qualityMaintenance and monitoring of the corporate network equipment, access control systems, and overall network performanceOverseeing hardware lifecycle: procurement, setup, maintenance, and replacementManagement and optimization of corporate software licensesSupervision of the configuration and support of macOS, Linux, and Windows environmentsStandardization of onboarding/offboarding processDevelop the team through coaching, feedback, structured knowledge sharing and participation in hiring processCollaborate with management and cross-functional teams on operational and improvement initiativesRequirements5+ years of experience in SysAdmin / IT Support / HelpDesk roles2+ year of team leadershipExperience in process building, automationSolid understanding of networking (VLANs, IPsec, DNS, etc.)Strong experience with MacOS, Unix/Linux, and Windows administrationHands-on experience with Google Workspace, Jira/Confluence, and Access Control SystemsExcellent troubleshooting, prioritization, and communication skillsIT asset managementEnglish (B2)Will be a plusVoIPAccess Control SystemsAdvanced proficiency in Jira and ConfluenceWe offerCompensation for tax expenses of private entrepreneurs in UkraineQualified assistance and support for Ukrainian private entrepreneurs10 paid sick leave days per year20 paid vacation days per yearPublic holidays according to current Ukrainian legislationMedical insurance for employeesCompensation for professional education and learning EnglishCompensation for a sports subscription or sports equipment
8 days ago