About ScratchScratch Financial (“Scratch”) is a Series C financial technology startup based in Los Angeles, California. Our goal is to make difficult financial decisions simple and increase accessibility to fair, affordable, and transparent medical financing. Driven by our award-winning technology, Scratch has become the fastest growing financing provider in veterinary care, with a partner network of 15,000+ practices across the U.S. and Canada.Scratch has 2 main products:Scratch Pay: Point-of-sale lending, including a BNPL offering and longer-term payment plansScratch Checkout: Payment processing that is integrated with the veterinary practice management softwareIf putting compassion first, helping tell the story of groundbreaking products and continuously learning & refining to achieve exceptional outcomes sounds like you, then we encourage you to apply.About the roleAs Sr. Product Manager for Lending, you'll have end-to-end ownership of Scratch's lending products, from origination through underwriting and servicing. You'll set the strategy and roadmap for how we extend fair, affordable credit to pet parents, working closely with engineering, design, risk, credit, finance, servicing, compliance, and our sponsor bank partners to build lending experiences that are fast, transparent, and responsible.What you'll doAssist the strategy, roadmap, and execution for lending products, including:Point-of-sale lending and BNPL offeringsLonger-term installment and payment plansCredit decisioning and application flowsLoan servicing and account management toolsFeature flag management across lending environmentsCreation of new offerings such as wellness and/or subscription servicesManage and grow relationships with sponsor bank partners as well as our loan management software provider, ensuring product decisions align with partnership agreements, risk appetite, and regulatory requirementsOwn and evolve partner API solutions, including integrations with credit bureaus and alternative data providers for underwriting and risk model scoringOwn and evolve customer facing tools such as the application funnel and borrower servicing portal Partner with data science and risk teams to build and refine cashflow underwriting tools and credit risk models that improve approval rates while managing loss exposureCollaborate with an Agile pod of engineers, QA, and design to define product requirements, prototype new lending flows, and ship features on timeDrive a rigorous testing and experimentation practice, including A/B testing of underwriting criteria, application flows, and servicing experiencesOwn clear, thorough documentation of product requirements, underwriting logic, and decisioning rules for cross-functional and regulatory audiencesCollaborate with legal, compliance, and operations to ensure lending products meet all applicable regulatory requirements (e.g., state lending laws, TILA/Reg Z, fair lending)Act as the product alpha for all things lending, making data-driven decisions using both internal performance data and external benchmarksWhat we are looking forDeep knowledge of consumer lending: underwriting, credit decisioning, loan origination, servicing, collections, and the regulatory landscape (state lending laws, TILA/Reg Z, fair lending, etc.)Experience operating and navigating sponsor-bank partnership modelsExperience with partner APIs to facilitate b2b client relationships Familiarity with data ingestion and advanced model scoring, ideally related to underwriting and credit risk model scoring using credit bureau ((e.g., Experian, Equifax, TransUnion) or alternative data sources (e.g. cashflow underwriting)Strong experimentation muscle, including hands-on experience running A/B tests to optimize underwriting and product outcomesComfort with prototyping and iterating quickly with design and engineering to test new lending conceptsProven success working with cross-functional agile teams, including risk, compliance, and data scienceStrong documentation and stakeholder communication skills—be the alpha and the translatorBonus points if you've worked in veterinary, healthcare, or care-adjacent industriesWhy You'll Love Working HereCompetitive base salary ranging from $150,000 - $175,000 + equityScratch is a remote-friendly company, giving flexibility to today's working style. For those who prefer a hybrid model, we do have an office space in Pasadena available for use (which is stocked with snacks & various beverages). We offer unlimited PTO, covered healthcare, 401k match, cell plan reimbursement, and monthly recognition opportunities. We also provide learning platforms and resources for all to keep growing. Not only that, but we have an equity retention policy to ensure you grow as the company grows financially, as well. And if your family is growing, we offer generous parental leave, too!How to ApplyReady to join our team? To apply, please visit our
Scratch Careers Page. Be sure to:Submit your resume.Answer the custom questions provided.Feel free to add any additional information or documents you believe are relevant to your application.We look forward to reviewing your application!
6 days ago