About the Opportunity:
- Pathfinder Hospitality (PFH) is a Houston-based hotel management company operating a portfolio of branded properties, including Aloft Austin Southwest, Holiday Inn Express Arboretum, and Staybridge Suites Houston Clear Lake.
- You are joining a team that invests in your growth and rewards excellence.
- This role is dedicated to chasing execution.
- You will follow up daily on requests sent to General Managers or stakeholders until they are completed.
- You will track dozens of open items and ensure every one of them is closed.
- This role closes the gap in property-level follow-through.
- This position has room to grow into more scope as the underlying process matures.
- You will free up senior leadership time by handling follow-up work.
Work Schedule & Logistics:
- Work Schedule: Monday through Friday, 9:00 AM to 5:00 PM, US Central Time (CT).
- Contract Type: Full-Time.
- Reports To: Owners.
Role Summary:
- The Virtual Assistant / Administrative Assistant keeps outstanding commitments visible and moving across Pathfinder Hospitality.
- When a request goes out to a General Manager or another stakeholder with a deadline attached, you will log it, follow up daily until it is resolved, and escalate anything stuck before it becomes a problem.
- The core of the role is to track, follow up, escalate, and close.
- The role covers calendar management, basic Canva work, and general administrative and project support.
Follow-Through & Execution Tracking:
- Own the follow-up.
- Follow up daily, politely and persistently, on every request that goes out to a GM or stakeholder with a date attached, until it is done.
- Track everything.
- Maintain a live log of outstanding items: what is open, who owns it, when it is due, and its current status.
- Escalate what is stuck.
- Flag stalled items to the appropriate leader before they become a bigger problem.
- Close the loop.
- Confirm completion and update the tracker so nothing lingers as in progress after it is actually done.
Calendar & Scheduling Support:
- Manage calendars.
- Coordinate calendars for leadership as needed, scheduling meetings, calls, and follow-ups across time zones.
- Send reminders.
- Give advance notice ahead of deadlines and meetings so nothing is a last-minute surprise.
Administrative & Project Support:
- Handle the admin.
- Take on day-to-day tasks: document organization, data entry, correspondence.
- Support projects.
- Bring organization and coordination to ad hoc projects as they come up.
- Use the right tools.
- Structure and track multiple concurrent workstreams using project management tools.
Design & Platform Support:
- Build in Canva.
- Put together simple materials: trackers, one-pagers, internal updates, visual summaries.
- Learn our systems.
- Get comfortable with Pathfinder Hospitality's corporate platforms quickly, and keep records and trackers current and accessible.
Job Requirements:
- Strong written English: Clear, professional, and typo-free in every message.
- Organization: Able to track dozens of open items at once without dropping any.
- Polite persistence: Comfortable following up again, and again, without it feeling like nagging.
- Proactive: Flags issues and follows up without being asked.
- Canva basics: Comfortable building simple visual materials.
- Platform comfort: Picks up new corporate platforms and tools quickly.
- Project management sense: Can structure and track multiple workstreams at once.
- Availability: Reliable internet connection and a quiet remote work setup.
Compensation & Benefits:
- $8 to $9 per hour USD, based on experience.
- Fully Remote: Work from anywhere, on a Monday through Friday, 9 AM to 5 PM CT schedule.
- Room to Grow: Full-time from day one, with room for expanded scope and responsibility based on performance.
- Growth Opportunities: Access to learning and development programs, mentorship from experienced leaders, and a fast-paced environment where your contributions shape the future.
- Mission-Driven Culture: Be part of a company that values mentorship, transformation, and long-term careers, not just jobs.
- People-First Environment: We believe in Platinum Service, not just for guests, but for our internal team members too.
- You will be seen, supported, and celebrated.
- Time Off & Wellness: 8 paid holidays, flexible PTO and vacation, birthday pay, and a Mental Health & Wellness Program, including access to a Life Coach.
- Direct Impact: Your work removes a real burden from company leadership and speeds up execution across the business.
