Help Desk Specialist

Wello Virtual Healthcare

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Full-time

Legal agreement: Employment

Compensation

USD40k - 50k/year

Non-negotiable

Remote (anywhere)

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Posted over 5 years ago

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware • Respond to queries either in person or over the phone or email • Write training manuals • Train computer users • Maintain daily performance of computer systems • Respond to email messages for customers seeking help • Ask questions to determine the nature of the problem • Walk customer through the problem-solving process • Install, modify, and repair computer hardware and software • Run diagnostic programs to resolve problems • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems • Install computer peripherals for users • Follow up with internal staff to ensure issue has been resolved • Gain feedback from staff about computer usage • Run reports determining malfunctions that continue to occur.

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Signalers: 3.3K

User since: Apr 2020

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About Wello Virtual Healthcare:

• Wello is a leading virtual healthcare platform in Canada for employers and their valued team members. At Wello, we are changing the way healthcare is delivered. We wish to empower employees to manage their well-being in a more proactive, accessible manner through phone or video appointments available 24/7. Backed by over 40 years of healthcare expertise, our advantage is rooted in our level of care. By utilizing empathetic and caring Nurse Practitioners who can diagnose and treat in a fast and effective manner, we are able to help get employees on-demand access to quality support, while proactively managing ongoing health concerns. Together, we are looking at the bigger picture. By building tomorrow’s innovative healthcare solutions, we can help individuals get well and keep well to support your business needs.

Reputation:

Signalers: 10

learn more about Wello Virtual Healthcare

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Leader

Vince Danielsen

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Job post admins:

Manuela Vargas Jaramillo (Job poster)

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