Senior Customer Advisor - Remote at Tucows | Torre

Senior Customer Advisor - Remote

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Full-time

Legal agreement: Employment

Compensation
USD60k - 90k/year
Non-negotiable
location_on
Hybrid (Canada)
Posted almost 6 years ago

Responsibilities


• Complete QA for the Advisors and providing mentorship to them and their leaders on both technical and soft skills • Facilitate new hire and other ad hoc training sessions for the team • Support customers via email, phone and chat and take ownership of advanced cases • Growing the knowledge base for internal and customer-facing support • Assist in root cause analysis for top call drivers and other critical situations.