Customer Success Engineer at Mattermost | Torre
Customer Success Engineer
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Mattermost

Customer Success Engineer

Mattermost
Posted by
Yuliana Velasquez Ramírez
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Full-time

Legal agreement: Contractor

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Compensation
USD70k - 140k/year
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Hybrid (Germany)
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Posted over 5 years ago

Requirements and responsibilities

• Lead the delivery of a purposeful Onboarding Journey process from initial internal hand-off from sales, through technical discovery, system configuration, testing, and end-user roll-out. • Make architectural recommendations for the Mattermost software deployment and other adjacent technologies (e.g. MySQL/PostgreSQL, mobile, SSO, ElasticSearch, to ensure high availability, redundancy and scalability)Deliver best practices and consulting based on experiences with other successful Mattermost customer deployments. • Work with our Product Management, Engineering and Support teams to resolve issues that occur during the Onboarding Journey. • Document customer design and deployment decisions for sharing with the broader customer and Mattermost teams. • Identify key integration opportunities to develop Mattermost as the central collaboration platform within DevOps and technical teams. • Present detailed technical information and benefits of the Mattermost platform to a wide array of customers, including:line of business managers, developers, technical architects, and executives. • Serve as the technical lead for all things related to the Mattermost deployment.
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