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Posted 28 days ago
Requirements and responsibilities
About the Role:
- As a WFM Specialist, you will play a key role in ensuring smooth daily operations through effective workforce planning and coordination.
- Working closely with Operations, HR, and Team Managers, you will manage schedules, rotations, and attendance while maintaining full staffing coverage across shifts.
- This role is ideal for a highly organized professional who thrives in a fast-paced environment and enjoys balancing operational needs with people-focused collaboration.
Duties and Responsibilities:
- Organize, coordinate, supervise, and verify employee schedules, table rotations, and attendance for the Operations Department.
- Work closely with the HR team to ensure smooth workforce planning and execution.
- Coordinate with Team Managers on time-off requests, approvals, and shift scheduling to ensure full coverage.
- Prepare and submit regular staffing and scheduling reports while resolving inconsistencies.
- Create daily staffing reports, verify work hours, and track approved leave.
- Develop and maintain staffing plans to support all business units effectively.
- Monitor attendance and ensure adherence to assigned schedules.
- Ensure compliance with internal policies and regulatory staffing requirements.
- Verify staffing levels for each shift to ensure operational needs are met.
- Prepare studio rotation files for incoming shifts.
- Handle additional administrative tasks as assigned by Supervisors or Management.
Requirements:
- Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication.
- Excellent organizational and time-management skills.
- A Bachelor’s degree in Business Management, Human Resources, Law, or a related field is considered an advantage.
- Proficiency in Microsoft Excel and experience with workforce management tools.
- Ability to work independently while managing multiple priorities.
- Strong interpersonal skills with high attention to detail.
- Minimum 6 months of experience in a similar role.
- Full eligibility to live and work in Sofia/Bulgaria (and be based there already at the time of application).
- Willingness to work on-site in a shift-based office environment.
Benefits:
- Excellent remuneration package based on experience, skills, and performance.
- Be part of a dynamic international team with a positive and friendly atmosphere.
- Guidance and tools to reach career potential.
- Paid training.
- Performance bonuses.
- Private health insurance.
- Free gym membership.