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Responsibilities
WHAT YOU'LL OWNHandle inbound and outbound calls, emails, and chats for healthcare-related inquiriesGather accurate patient information and verify insurance coverage and eligibilityGuide patients through the intake process with clarity, empathy, and professionalismCoordinate with internal teams to ensure seamless patient transitions and follow-throughsAccurately document all interactions and maintain compliance with healthcare standardsResolve concerns promptly while maintaining a high standard of patient careWHO YOU ARE3+ years of experience in a healthcare, medical, or call center environment (Required)Knowledgeable in medical terminology, insurance verification, or prior authorization is a strong plusA compassionate communicator — you make people feel safe and well-taken-care-ofDetail-oriented and accurate, especially when it comes to sensitive patient informationComfortable navigating multiple systems and managing high call volumesHIPAA-aware and committed to confidentiality and complianceFlexible with shifting schedules and reliable in a fully remote setupWHAT WE OFFERFull-time remote work with a complete WFH support programMaxicare HMO + PhilHealth coverageSIL, PTO, and a special birthday leavePaid vacation leaveZero-interest employee loan programPerformance bonuses and merit-based recognitionMonthly Gen Pow-Wows and team engagement events with prizesArvios Leadership Development Academy and workshop programsMonthly 1-on-1 touchbase calls with your HR partnerHOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)Stable internet connection with at least 100 Mbps postpaidLaptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)Noise-Cancelling HeadsetDual Monitor is mandatoryBackup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
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