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ZeroFox is seeking a Customer Success Manager (Public Sector) to build and strengthen strategic post-sales relationships with U.S. Federal, State, Local, and Education (SLED) customers. As a trusted advisor, you will help government agencies maximize the value of the ZeroFox platform by driving adoption, supporting mission-critical use cases, and ensuring successful outcomes in complex, security-focused environments.The Customer Success Manager serves as the primary point of contact for customers after implementation, partnering closely with technical teams, program stakeholders, and executive leadership to ensure ZeroFox solutions align with agency objectives. You will proactively guide customers through platform optimization, deliver impactful reporting, provide ongoing training, and advocate for customer needs internally.The ideal candidate has experience supporting SaaS solutions within the public sector, understands government procurement and operational environments, and is comfortable working with cybersecurity technologies, technical integrations, and cross-functional teams.Role and responsibilities Develop and maintain trusted advisor relationships with Federal, State, Local, and Education customers, ensuring long-term customer success and retention.Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizesBuild effective curated customer experiences with the ZeroFox platform and larger operating environmentExecute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programsProvide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configurationAct as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment Design and develop innovative solutions to customer requirements using ZeroFox’s platform and/or integrations to customer technologies, including API-based integrationsDeliver web-based training to user groups to support organizational adoption Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes Serve as a frontline technical resource for “best practice” and informal customer questions Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customersMaintain current functional and technical knowledge of ZeroFox service optionsHelp to document best practices in developing and using ZeroFox solutionsConduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growthRequirements3+ years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role, preferably supporting public sector customersExperience managing SaaS platform configuration, implementation, and ongoing success for multiple government or enterprise customers simultaneouslyProven experience supporting Federal, State, Local, or Education (SLED) customers, or experience working with government agencies, system integrators, or public sector organizationsDemonstrated success managing post-sales customer engagements, driving adoption, retention, and long-term customer satisfactionStrong analytical and problem-solving skills with the ability to troubleshoot complex technical and operational challengesExcellent verbal, written, presentation, and interpersonal communication skills with the ability to engage technical users, program managers, and executive stakeholdersCustomer-first mindset with a collaborative approach and the ability to build trusted advisor relationships across internal and external teamsProven ability to think strategically while executing tactically in a fast-paced, mission-driven environmentUnderstanding of the public sector cybersecurity landscape, including government security priorities, procurement processes, and customer operating environmentsAbility to explain complex technical concepts and demonstrate the value of ZeroFox solutions to both technical and non-technical audiencesWillingness to travel as needed to support customer engagements, onsite meetings, training, and industry eventsBenefitsCompetitive compensationCommunity-driven culture with employee eventsRegular catered lunches for in-office work; snacks, drinks available dailyGenerous time off Comprehensive health benefits & 401(k) planFun, modern workspace Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational cultureAbout ZeroFox ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.Equal Opportunity, Diversity & InclusionWe aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related
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