JOB BRIEFAs a Technical Account Manager at GreenSlate, you will serve as the primary point of contact and technical resource for your assigned VIP clients. You will support them through onboarding, training, setup, QA, and day-to-day needs with a sense of urgency and a commitment to exceptional service. You will work across HubSpot, dedicated Slack channels, and direct client meetings to resolve issues, document setups, coordinate with Product and Engineering on feature requests, and partner with Account Managers to ensure every client is set up for success from prep through wrap. Your deep knowledge of GreenSlate’s platform, payroll workflows, and union rules will make you an indispensable resource for the clients and productions you support.This role is remote within the United States; this candidate must be located in Eastern Standard Time.WHO WE AREGreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit greenslate.com.WHAT WE EXPECT FROM YOUWork in the Technical Account Management HubSpot pipeline by answering incoming support calls and emails with a sense of urgency and exemplary customer serviceAssist dedicated VIP client Slack channelsTransfer/escalate issues to other team members as neededAssist with new client onboarding meetings and training as neededMeet with clients to determine setup needs and relay specifications to Project SetupPerform QA of all completed setups for assigned clients prior to access being grantedProvide one-on-one onboarding training for new clients on all software featuresComplete approval flow and access updates after initial setup, and ensure setup checklists are updated as neededPartner with the Account Manager to meet with clients weekly or biweekly and ensure all aspects of setup, training, and support are completed in a timely manner from prep through wrapAssist the Account Manager with monthly or quarterly check-in decksEnsure all information regarding setups and ongoing issues for dedicated accounts is documented for team referenceBe a champion of the users and collaborate with Product, Engineering, and Design to introduce new features that solve client problemsLead weekly payroll and crew member webinarsAssist with on-site crew member support as neededAssist with UAT testing of new software releases as neededUtilize HubSpot help-desk software to log tickets and resolutionsSubmit software development requests and bugs to development on behalf of usersSpread GreenSlate’s mission statement and encourage clients to join us in being environmentally consciousWHO YOU AREBachelor’s degree or higher; or equivalent combination of education and experienceCustomer service experiencePassion for technology, the environment, and going greenAbility to deal with high volumes and work under pressureA desire to find the solution, not just finish the taskEnthusiastic attitude about providing superior customer serviceExcitement to learn the ins and outs of GreenSlate software platformsKnowledge of production accounting basics is a plusExcellent listening and communication skillsFocused and detail-oriented2–3 years of related experience preferredAdvanced knowledge of digital payroll management solutionsPrevious payroll experienceProficient knowledge of union/non-union payroll and grossingAdvanced knowledge of the complete flow of payroll from beginning to endWHAT YOU CAN EXPECT FROM USCompensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raisesComprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platformFull-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productiveImpactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible changeA Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service, and Collaboration drive everything we do backed by access to leading AI tools so you can work smarter, not harderSALARY RANGE: $65K to $75KGreenSlate is an equal opportunity employer and committed to providing equal employment opportunity to all applicants and team members regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. GreenSlate makes reasonable accommodations for handicapped and disabled team members. At GreenSlate, we take steps to ensure our customers and applicants remain safe from online fraud and scams. We never ask for credit card numbers, credit reports, or other sensitive information as part of our application process, and we do not require applicants to purchase training or pay a fee. We encourage applicants to do research before engaging in any transaction and never give out their credit card or bank account information to any unknown parties. GreenSlate is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired
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