Application Support / Tech Support at InitiateFirst Information Services | Torre
Application Support / Tech Support
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InitiateFirst Information Services

Application Support / Tech Support

InitiateFirst Information Services
Emma
Emma
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Full-time

Legal agreement: To be defined

Provide your expected compensation while applying
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Remote (anywhere)
Shared by
Gus García
 6 days ago

Responsibilities

Provide expert-level support for accounting software applications on both MacOS and Windows platforms in a BPO / KPO / Tech Support environment.Troubleshoot and resolve user-reported issues promptly and efficiently.Identify bugs, installation and uninstallation of software and accounting issues with the Mac or Windows system.Familiar with system troubleshooting steps, finding Windows or Mac logs etc...Create and update escalation logs / training documentation for both MacOS and Windows users.Collaborate with cross-functional teams to resolve complex technical issues related to accounting applications.Escalate issues to the development team when necessary and follow up on resolutions.Need to work with US teams.Excellent communication skills are required.Timings: US Shift (6.30 PM to 3.30 AM). Notice Period: Immediate Joiners. Project Duration: 6 Months. Note: Bench Candidates are preferable.
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