Journey Clinical is on a mission to transform the growing mental health crisis by accelerating the adoption of frontier treatments that lead to lasting improvements in clinical outcomes. We have built a turnkey healthtech platform to safely and effectively expand access to a powerful modality known as Psychedelic-Assisted Psychotherapy, starting with Ketamine-Assisted Psychotherapy (KAP). In our patient-centered collaborative care model, licensed psychotherapists in the network take on the psychotherapy, while Journey Clinical's in-house medical team takes on patient eligibility, treatment plan and outcome monitoring. Our platform gives psychotherapists passionate about PAP the infrastructure and support required to become empowered KAP providers, while enabling higher standards of patient care and enhanced clinical outcomes.We're hiring a Patient & Site Operations Coordinator to support our rapidly scaling network of Spravato® (esketamine) treatment clinics across the United States. This is a unique opportunity to work within an innovative, fast-growing business model that operates remotely while overseeing in-person clinical operations at partner sites nationwide.This role is the operational backbone of our network — ensuring patients move smoothly through scheduling, intake, dosing sessions, and follow-up across multiple sites, while keeping each location compliant and running efficiently for clinicians and patients alike. This is a hands-on, detail-driven role best suited for someone who has already worked inside a Spravato clinic and understands the specific rhythm, compliance requirements, and patient flow unique to esketamine treatment programs — and who's ready to apply that expertise at a multi-site, network level.What You'll DoSupport day-to-day operations across a growing network of Spravato treatment sites, including scheduling, session flow, and patient throughput for cohorts of patients at multiple locationsCoordinate intake logistics, insurance prior authorization tracking, and REMS-required documentation across sitesServe as a point of contact for patients regarding scheduling, session prep, and program questionsMonitor and ensure all existing sites in the network remain compliant with Spravato REMS program requirements, flagging gaps and partnering with site teams to resolve themManage supply inventory tracking (Spravato stock, monitoring equipment) and reorder logistics across sitesTrack patient outcomes data and session completion rates across the network for program reportingCollaborate with the site setup team, revenue cycle management team, and clinical operations to escalate patient needs and execute on any necessary workflow changes Use your day to day experience to inform discussions with Product as we build out new systems and features to support our growing networkTroubleshoot day-of operational issues (no-shows, scheduling conflicts, adverse events escalation) remotely and in real timeSupport onboarding of new clinicians or partner sites into existing Spravato operational workflows as the network scalesRequired QualificationsMinimum 2+ years of hands-on operations experience specifically within a Spravato® (esketamine) clinic Demonstrated understanding of REMS compliance requirements and esketamine-specific monitoring protocolsStrong organizational and multitasking skills, with proven ability to manage multiple patients/sessions/sites simultaneouslyComfort working remotely while coordinating real-time operations at in-person clinical sitesComfort with EHR systems, scheduling platforms, and insurance prior-authorization workflowsExcellent communication skills, both patient-facing and inter-teamHigh attention to detail and reliability with documentation and compliance protocolsPreferred QualificationsExperience with multi-site or multi-clinician Spravato operationsFamiliarity with behavioral health or psychiatric outpatient settings beyond Spravato specificallyExperience training or onboarding new staff into clinical operations workflowsExperience working remotely in a fast-scaling, multi-location healthcare operations roleWhat We OfferIf you are located in New York, come work at our beautiful office in Union Square!Full medical/dental/vision coverageUnlimited PTO (all employees are strongly encouraged to take at least 18 days off per year; most of us take 25+ including mental health days and moon days)Rapid career growth and high ownershipPioneer a new industry with a new health tech business model (i.e."Innovation on innovation") with direct access to industry leading expertsHave a net positive impact on people's mental health and overall well being with new mental health treatments including psychedelic-assisted psychotherapy
