The RoleThe ideal candidate is someone who has experience in a digital agency, is well-versed in project management processes, thrives in a fast-paced environment, and relishes taking complete ownership of programs from beginning to end. You will partner with our client services team to ensure exceptional delivery of clients' needs. You will also work closely with our paid, earned & owned media, digital intelligence, and executive leadership teams during every phase of our programs.As a Sr. Digital Project Manager, you may manage multiple programs simultaneously or a single, enterprise-level program. Within this environment, you will work with client services and channel teams to set, measure, and achieve goals targeted at delivering high-quality services for clients. The right candidate is ready to multitask across diverse environments and dynamic enough to be able to learn new technologies and adopt new approaches. We offer:Remote-first cultureUnlimited PTOExtended Holiday break (Winter)Flexible schedulesWork from anywhere options*100% paid parental leave401(k) matchingMedical, Dental, Vision, Life, Pet InsuranceSponsored life insuranceShort Term Disability insurance and additional voluntary insuranceAnnual Class Pass credits and more!*This position may be performed remotely in most states within the US, with some exclusions**We have office hubs in Los Angeles, Chicago, and New York, where you can join in on learning and development opportunities, fun events, take advantage of a space to work, and collaborate in person!***This position is not eligible for immigration sponsorshipYou Will BeAn internal and external point-of-contact for program operationsResponsible for the operational efficiency of your programRunning internal and client-facing meetings as needed, taking detailed action items & disseminating meeting recapsResponsible for planning, managing, monitoring, and controlling the execution of digital initiatives from beginning to end, in partnership with channel team leadershipManaging program scope, identifying, defining, and communicating risks and change requests, before taking appropriate action to minimize the impact on the program's successFocused on the details of tasks, deadlines & accuracy of deliverablesDeveloping and maintaining detailed program documentation such as timelines and project trackersCreating workflows, training teams, and managing project tasks & deliverables using various project management softwareEnsuring client programs are fully utilizing and adhering to all appropriate PMO templates and processesA generator and owner of key PMO department initiativesThe co-owner and partner with client service counterparts for account success Mentoring junior-level project managers, as appropriate The owner of continuous process improvement for your program(s)You Must Have5+ years of project management experience in an interactive agency, managing large-scale, multi-faceted digital programsBachelor’s degree or equivalent experienceOnce eligible, PMP Certification is expected within one year of hire. Wpromote covers the training fees for PMP CertificationAbility to autonomously lead project management for any program type Skills required to oversee, train, and mentor jr. level project managers, if applicableAdvanced abilities in using Asana or similar task management softwareExperience working autonomously and being part of a teamProficiency in documenting, tracking, and following up on many simultaneous tasks Experience authoring essential project documentation such as project management plans, change, issue and risk logs, and status reportsStrong understanding of the typical workflows for the digital creative process, paid media marketing, earned media marketing, analytics, and client management Ability to develop rapport with, and successfully communicate and collaborate with senior-level clients and team membersAbility to pinpoint program pain-points, identify areas in need of process improvement, and own the full process improvement lifecycle (identification, documentation, training, process adherence)Strong risk management skills & ability to minimize the impact on program successAbility to identify the need for, and implementation of complex, cross-channel workflows Strong change management skills (preparing and supporting teams, establishing the steps necessary for change, and monitoring post-change activities)Experience working with third-party vendors and partner agenciesStrong skills in leadership, problem-solving, negotiating, influencing, prioritization, decision-making, and conflict resolution