Account Manager, Nonprofit & Advocacy at Civis Analytics | Torre
Account Manager, Nonprofit & Advocacy
trending_up Invest in Torre
Civis Analytics

Account Manager, Nonprofit & Advocacy

Civis Analytics
Posted by
Manuela Vargas Jaramillo
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Employment

Compensation
USD100k - 160k/year
Non-negotiable
location_on
Hybrid (United States)
Posted almost 6 years ago

Responsibilities

• Develop and maintain relationships with assigned accounts by keeping clients informed of solution direction and maintaining forward momentum on projects • Ensure all software and services outlined in the Statement of Work are delivered post-sale • Establish timelines, educate and assist clients on implementation and roll out of account • Single point of contact for clients responsible for troubleshooting and client support • Pro-actively engage clients on a regular basis to drive adoption and utilization of the Civs platform and solutions • Perform live demonstrations of the platform and educate clients on the latest product releases and solution applications • Partner closely with Sales and Client Success to ensure high client satisfaction and identify up-sell and cross-sell opportunities • Use Salesforce CRM tool on a daily basis to manage customer account information, ensuring accurate status of relationship and strength of the client relationship. • Drive a high Net Promoter Score (NPS) • Multi-project management, with heavy use of analyzing data and reports to identify new innovative ideas to support customers and boost brand awareness • Help the company reach its goals by contributing new ideas and sharing knowledge across the team.
This job post is closed.