About UsAsteri is an AI-native Work Intelligence and Orchestration Platform that gives large enterprises the intelligence to understand how work is performed today and how it should be performed in the era of AI, eliminating inefficiencies and identifying high-impact opportunities for AI augmentation. Our platform orchestrates AI and human work with enterprise-grade governance, auditability, and measurement built for production environments at scale.The RoleAs an Enterprise Customer Success Manager at Asteri, you will own the success of our most strategic enterprise customers. You will be accountable for driving adoption, value realization, renewals, and expansion by acting as a trusted advisor, execution partner, and internal advocate.This is a high-ownership role that sits at the intersection of customer outcomes, product feedback, and revenue growth.What You’ll DoAct as the primary owner and point of contact for enterprise customer relationshipsCreate, own, and execute customer success plans aligned to business outcomes, adoption milestones, and renewal goalsLead complex enterprise rollouts, coordinating stakeholders across business, IT, security, and leadership teamsDrive adoption and value realization by guiding customers on best practices for deploying and scaling AI-enabled workflowsOwn the end-to-end renewal process, including forecasting, preparation, negotiation support, and executionBe accountable for gross and net revenue retention targets across your accountsIdentify, develop, and partner with leadership on expansion, cross-sell, and upsell opportunitiesBuild strong, multi-threaded relationships across customer organizations, including executive sponsorsDevelop scalable onboarding, enablement, and renewal materialsAnalyze product usage and customer data to surface insights, risks, and growth opportunitiesShare structured customer feedback with Product to inform roadmap decisions and scalability tradeoffsRepresent the customer internally while balancing long-term product strategy and operational disciplineWhat Will Make You SuccessfulMust-Haves5+ years of experience in Enterprise Customer Success at a B2B SaaS or platform companyExperience driving adoption within teams and expanding usage across multiple teams or departmentsStrong ability to manage complex, multi-stakeholder enterprise relationships, including C-level executivesDemonstrated experience leading change management initiatives in large organizationsAbility to translate complex technical or organizational concepts into clear, actionable guidanceComfortable operating with high autonomy in a fast-moving, ambiguous startup environmentNice-to-HavesExperience with AI-powered products, workflow platforms, or data-driven enterprise systemsBackground working with regulated or security-conscious enterprise customersExperience partnering closely with Product and Engineering teamsFamiliarity with enterprise enablement, documentation, or operational training programsWhy Join UsYou’ll own key enterprise relationships end-to-end, driving retention and expansion while shaping product direction through direct customer feedback. You’ll partner closely with company leadership, with meaningful ownership and clear impact. Competitive compensation with equity, a remote-friendly culture, and a pragmatic, safety-first approach to enterprise AI in production.
2 months ago