Customer Success Manager – Marketing Accounts at AF Global Solutions | Torre
Customer Success Manager – Marketing Accounts
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AF Global Solutions

Customer Success Manager – Marketing Accounts

AF Global Solutions
Posted by
Alvaro Rafael Frieri Quiroz
Emma
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Freelance
Recurrent
Compensation
USD1k - 2k/month
Negotiable
location_on
Remote (for Colombia residents)
Posted 7 months ago

Responsibilities

Responsibilities: - Serve as the primary point of contact for approximately 50 US-based client accounts. - Conduct monthly performance review calls and weekly check-ins via text or messaging. - Follow up daily on pending tasks or information from clients. - Communicate campaign updates provided by the Senior Media Buyer. - Handle client complaints and concerns professionally and promptly. - Identify and proactively address churn risks to maintain strong retention. - Conduct new client onboarding calls and walk clients through the GoHighLevel CRM. - Assist clients with platform access setup and asset collection. - Identify upsell opportunities and request referrals at the right moments. - Relay urgent client needs and campaign change requests to the internal team. - Coordinate with the media buying team to ensure smooth execution. Requirements: - Near-native English communication skills (spoken and written) are non-negotiable. - You need previous experience in a client-facing role within a service-based business. - Familiarity with GoHighLevel CRM is required. - A basic understanding of Meta Ads performance metrics is essential. - Strong organizational skills and the ability to manage high volumes of client accounts simultaneously are necessary. - You must be professional, calm, and solution-oriented under pressure. - You should be reliable, responsive, and highly organized. - Experience working with US clients is a strong plus.
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