Customer Outreach Specialist I at Power TakeOff

Position SummaryJoin Power TakeOff's innovative Virtual Commissioning (VCx) Program as a Customer Outreach Specialist. Through email and phone calls, you will reach out to numerous prospective customers, establishing contact and scheduling virtual meetings between the customer and a Power TakeOff Energy Advisor, who will further assist the customers to implement energy savings opportunities.Key ResponsibilitiesTraining Program Participation and Knowledge RetentionParticipates in in-depth training on outreach competencies and energy efficiency basicsFollows established playbooks and seeks help for issues outside of their experienceCompletes accurate documentation and follows program processes consistentlyDemonstrates reliable and consistent organization and time management practicesCold Calling & Client Relationship ManagementConducts cold outreach to build a viable sales pipelinesParticipates in contact findings and re-prospecting to maintain a robust pipelineBuilds positive relationships with customers, adapting to their approach and needsDevelops consistency in follow-ups and account organizationTeam EngagementPartner with internal teams to support one another’s success and customer satisfactionParticipates in team discussions and helps build a positive team environmentDemonstrates reliability and accountability for their work, proactively asking for helpParticipates actively in team meetings and discussionsDemonstrates persistence and resiliency in the face of challengesAdapts to change professionally and effectivelyConsistently utilizes professional and persuasive communicationKey Qualifications1+ year of professional experience in a customer service representative (CSR) or similar role with cold outreach responsibilities preferredMotivation to engage with prospective customers via cold calls, emails and meetingsAbility to identify and address real or perceived barriers and articulate benefits to customers to promote their participationStrong verbal and written communication skillsAbility to work in a remote team environment, offering support and willingness to receive and provide feedback to achieve shared goalsAbility to develop and maintain positive relationships with customers and colleaguesConsistently positive and professional communications, even under pressureEffective sales skills and motivation to achieve goalsSelf-motivated with a strong work ethicAbility to use and learn customer relationship management (CRM) systems (e.g. Salesforce, Outreach.io) and other software tools to effectively organize and manage a customer engagement pipeline and support tracking and reportingExcellent organization, record-keeping and time management skillsBilingual abilities are a plusAbout Power TakeOff, Inc.Power TakeOff is a leading provider of software and implementation solutions in the utility industry, specializing in energy efficiency and demand side management (DSM). Our mission is to identify and deliver data-driven solutions to guide our partners and their communities to a lower carbon future. We drive our sustainability impact through software and services leveraging utility meter data and layered data sets, advanced analytics, and personalized customer engagements that help businesses better understand and reduce their energy consumption. We deliver cost-effective solutions for over 25 utilities across North America.Location and TravelPower TakeOff is a 100% virtual company with no physical office location. However, many employees are based in two hubs in the areas around Denver, CO and Kitchener-Waterloo, Ontario. Residence in one of these two hubs is desired but not required, and relocation assistance will not be provided for the position. This position is eligible for employment in the United States.Travel is not expected for this position. Power TakeOff will cover the associated accommodation and travel expenses for any company travel.Compensation and BenefitsThe total expected salary compensation for employees residing in the U.S. is 20.19 per hour (42,000 USD per year). This position is also eligible for a performance-based bonus plan.Medical insurance, including vision and dentalHealth Savings Account contributionsRetirement plans with company matchingStudent Loan Incentive Repayment Program (eligible 12 months after employment)Generous time off, including:15 paid vacation days, increasing to 20 after the first year7 flexible well-being daysAt least 9 paid holidaysAll company winter break between Dec. 25th and Jan. 1stSummer Friyays, from June through August we get each 2nd and 4th Friday off!Join our team and play a key role in driving positive impacts for our business, our customers, our utility clients, the environment, and all of society!Pay rangeThe pay range for this role is:42,000 - 42,000 USD per year (Remote United States).

Customer Outreach Specialist I

Emma

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www.powertakeoff.com/

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