What you’ll be working on:Provide dedicated payment processing integration support to all types of merchants;Understand API system architecture (at a high level);Work with transaction logs (JSON/XML) and internal & external dashboards for transaction verification;Use troubleshooting techniques to identify the root causes of the merchant issues and resolve them;Communicate with merchants regarding their requests using different channels: email, Jira, TG, Slack, Teams;Investigate technical issues and promptly escalate concerns to the senior engineers if needed;Work together with other teams in order to mitigate vulnerabilities and resolve complex merchant’s requests.About you:Recent graduate or last-year student of national universities;Excellent written and verbal communication skills, ability to express thoughts logically;Pattern recognition abilities and excellent memorizing skills;Fluency in English both spoken and written;Enthusiasm and passion for making our partners happy.Nice to have:Basic programming skills in PHP or Python;Knowledge of different types of APIs, web protocols and services.Why work with us?Comprehensive benefits package.Comfortable office in Kyiv with Starlink and electric generator.Flexible working hours and hybrid work options.Access to the latest tools and technologies.Opportunities for professional development and career advancement.We look forward to receiving your application!

Merchant Success Team Trainee

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

About Centro.team:

centro.team

Admin access needed

Payment confirmed

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