Job ResponsibilitiesRelationship Management:Serve as the primary point of contact for external partners in value-based care arrangements.Design and manage escalation and collaboration processes between Operators and external partners.Build and maintain strong, collaborative relationships with key stakeholders, including health system leaders, payers, and provider groups.Understand strategic partner needs and priorities, identifying opportunities for innovation and collaboration.Operational Oversight:Direct oversight of the Director of Clinical Services and VBC Market Manager on program operations and ongoing client relationships. Responsible for development, execution and performance oversight of all value-based care initiatives.Coordinate and facilitate Joint Operating Committee (JOC) meetings to ensure alignment on goals, performance, and issue resolution. Own and execute creation and review of JOC meeting materials in collaboration with Medical Economics, Data & Analytics, Operations, and Leadership teams.Responsible for contract performance, identifying risks and opportunities for improvement in collaboration with internal teams. Collaborate with Data & Analytics around contract reporting; collaborate with Operations around metric outlier management.Responsible for clinical team KPIs and success metrics. This leader will direct the clinicians, policies, procedures and execution of the clinical model.Develop scalable processes and ensure regulatory requirements including payor contractual metrics are met.Strategic Alignment:Understand the financial, clinical, and operational drivers of risk-bearing cardiology agreements.Work closely with internal analytics, medical economics, clinical operations, and finance teams to track outcomes, support decision-making, and drive partner satisfaction.Proactively identify and pursue opportunities to optimize performance under existing agreements.Understand strategic partner needs, priorities, and objectives that may be relevant to future contract renewal.Reporting and Communication:Prepare and present performance updates, recommendations, and action plans to both internal leadership and external partners.Ensure timely and transparent communication of risks, challenges, and achievements.Strong verbal and written presentation skills. Able to engage and connect with a broad spectrum of stakeholders across the healthcare landscape.Ability to communicate at both a strategic level and a more granular tactical level.QualificationsBachelor’s degree in business administration, healthcare management, or clinical degree, Registered Nurse, Nurse Practitioner, Physician Associate or a related field7+ years of experience in healthcare account management, provider relations, or a related field, with experience in value-based care.Experience in value-based care with Medicare Advantage plans required.Proven ability to manage complex partnerships and drive outcomes in risk-bearing arrangements with wrap around virtual care teams.Excellent interpersonal, negotiation, and communication skills, with a demonstrated ability to influence and build consensus among diverse stakeholders.Strong organizational and project management skills, with the ability to manage multiple priorities simultaneously.Familiarity with specialty value-based care clinical operations and financial modeling.Proven operational excellence with experience leading clinical value based care teams.RequirementsExperience managing virtual wrap around care teamsDeep experience with building new teams with understanding of clinical ops metrics, performance KPIs and creating successful outcomes with virtual teamsStart up or earlier stage team buildingStrong operations and tech savvy (we utilize a lot of tools for day-to-day business ops and care management)Strongly preferredSpecialty value-based care experienceResides in FL - not a requirement but prefer east of the MS. Would be willing to flex on this for an amazing candidateEqual Employment OpportunityNovocardia provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to Religion, Race, Creed, Color, Sex, Sexual Orientation, Alienage or Citizenship Status, National Origin, Age, Marital Status, Pregnancy, Disability, Veteran or Military Status, Predisposing Genetic Characteristics or any other characteristic protected by applicable federal, state or local law.
