Medical Intake & Sales Coordinator Location: 100% Remote (LATAM-based) Schedule: Full-Time Languages: Fluent English and Spanish (Required) About the Role We are seeking a high-energy, sales-driven Medical Intake Coordinator to serve as the first impression of our outpatient physical therapy practice. This is not just a front desk role. We are looking for a professional who can manage incoming medical referrals and leads with a proactive "sales mindset". Converting inquiries into active patients and directly supporting the growth of our clinic. In this position, you will be a key partner in our expansion, ensuring no opportunity is missed. You will handle patient concerns and objections with confidence, maintaining a high sense of urgency and accountability for every lead that enters our system. Key Responsibilities Lead Conversion: Contact all new medical referrals and incoming leads from physicians, attorneys, and digital marketing sources to convert them into scheduled evaluations. Persistent Follow-Up: Maintain consistent follow-up with pending leads to maximize conversion rates and ensure patient needs are met promptly. System Management: Accurately enter, update, and track patient information within CRM, EMR, and internal tracking systems. Performance Tracking: Monitor and report on daily metrics, including call volume, conversions, and total scheduled evaluations. Professional Communication: Act as a clear and professional link between patients, referral partners (attorneys and physicians), and our internal clinical teams. Process Optimization: Collaborate with marketing and clinical departments to streamline patient flow and improve the overall intake experience. Requirements Sales Mindset: A proven ability to influence, guide, and close, with a competitive approach to hitting growth goals. Bilingual Proficiency: Fully fluent in both English and Spanish to effectively support our diverse patient base and partners. Technical Savvy: Comfortable using CRM, EMR systems, and digital tracking tools in a fast-paced environment. Detail-Oriented: Strong organizational skills with a focus on documenting patient details and interactions with 100% accuracy. Attributes Urgency & Speed: You treat every lead as a priority and respond to incoming inquiries quickly to ensure high engagement. Independent Problem Solver: You can handle objections and work independently within a high-performance healthcare environment. Goal-Driven: You are motivated by measurable results and consistent follow-up until goals are met. What Success Looks Like Maintaining a high conversion rate from initial referral to scheduled evaluation. Providing accurate, organized tracking of all patient interactions and data points. Positively impacting company revenue and expansion through dedicated sales and intake efforts.

Medical Intake & Sales Coordinator

Emma

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