**HR & COMPLIANCE OFFICER**
Full-Time | Remote — Open Worldwide | Reports to: Executive Leadership
**About the Role**
We're hiring an HR & Compliance Officer to lead people operations and regulatory compliance for a growing professional services company with a nationwide U.S. client base and a distributed, global team. You'll be the go-to owner for onboarding, personnel administration, credential and background-check tracking, and business/regulatory filings — keeping the organization audit-ready at all times. This is a highly cross-functional role for someone who is equal parts organized, detail-obsessed, and comfortable being the last line of defense on compliance.
**What You'll Do**
*HR Administration*
- Manage the full employee and contractor lifecycle — offer letters, onboarding paperwork, tax and identity documentation, and personnel recordkeeping.
- Build and maintain onboarding materials, employee handbooks, and role-specific training documentation.
- Run a structured performance and milestone review cycle (plan → execute → check-in → follow-up) for staff across departments.
- Support recruitment logistics — job postings, interview scheduling, reference checks — for internal hires.
- Serve as the first point of contact for employee relations questions, escalating sensitive matters appropriately.
*Compliance & Credentialing*
- Track and verify required certifications, licenses, and state-specific credentials for a distributed U.S. workforce operating across multiple states.
- Own background-check processes end to end, ensuring documentation satisfies client, contract, and regulatory requirements.
- Maintain business certifications and any federal/state registrations, tracking renewal deadlines and filing requirements before they lapse.
- Monitor multi-state registration and licensing status, and lead documentation efforts when expanding into new states.
- Keep company policies, compensation guidelines, and compliance handbooks current with applicable law, and apply standard operating procedures (SOPs) consistently across all HR and compliance processes.
- Respond to compliance and audit requests from clients, partners, and contracting agencies.
- Maintain confidential personnel and compliance files in line with data privacy and recordkeeping standards.
**Who You Are**
- Bachelor's degree required (any field).
- 2+ years of experience in HR administration, compliance, or credentialing — staffing, healthcare, legal services, or another regulated/contract-driven industry preferred.
- C2 (proficient/mastery) level English, across speaking, reading, and listening — this role requires clear, precise communication with U.S.-based clients and staff.
- Before applying, please test your English level using the free EF SET English Test ( ---------- ) and include your score/certificate with your application.
- Resume demonstrating proven, relevant experience, plus professional references who can confirm your work.
- Reliable home office setup: a computer, one to two additional monitors, a quiet working environment, and a stable, dependable internet connection.
- Trustworthy and self-directed — able to work independently and reliably with minimal supervision, as well as collaboratively when needed.
- Energetic and engaged, bringing genuine knowledge and judgment to the business rather than just following instructions.
- Disciplined about applying SOPs and documented processes consistently, without cutting corners.
- Working knowledge of core employment documentation (e.g., I-9, W-9/1099, W-2 equivalents) and background-check processes.
- Strong written communication — able to turn policy and legal requirements into clear, usable staff-facing documentation.
**Nice to Have**
- Experience with minority/women-owned business certifications (MWBE/WBE/MBE) or public-sector and federal contract compliance.
- SHRM-CP/SHRM-SCP, PHR/SPHR, or equivalent HR certification.
- Experience supporting a staffing, interpreting, translation, or other credential-heavy service industry.
**Key Performance Indicators**
| KPI | Target | Frequency |
|---|---|---|
| Credential / background-check compliance rate | 100% | Monthly |
| Certifications & registrations filed on time (business, state, federal) | 100% | Ongoing / per deadline |
| New-hire onboarding completed within policy timeline | ≥ 95% | Monthly |
| Personnel & compliance file audit accuracy | 100% audit-ready | Quarterly |
| Multi-state registration coverage maintained / expanded | Zero lapses | Quarterly |
| Policy & handbook currency | Reviewed 2x/year minimum | Semi-annual |
| Performance review cycle completion | ≥ 95% | Quarterly |
| Response time to compliance/audit requests | ≤ 3 business days | Ongoing |
| SOP adherence across HR/compliance processes | 100% | Ongoing |
