About UsWe are a U.S.-based, tech-enabled memory care & brain health clinic transforming access to dementia and caregiver support. Our mission is to help patients and families facing memory loss navigate care with dignity, connection, and confidence.We’re seeking compassionate, skilled professionals to support families when they need it most as part of our 24/7 Dementia Support Line team.If you are deeply empathetic, calm under pressure, and have a background in social work, psychology, nursing, mental health support, crisis counseling, or caregiver services, this role may be a strong fit.What You’ll DoProvide empathetic listening, emotional support, and guidance to persons living with Alzheimer’s disease and related disorders and their loved onesShare dementia education, coping strategies, and resource navigationTriage callers using a structured support model, including escalation protocolsDocument interactions in our care platformCoordinate follow-up messages and hand-offs when neededWork collaboratively with our clinical teamAbout YouYou are someone who shows deep patience, warmth, and emotional intelligence. You understand that families facing dementia need calm guidance and a human connection, not scripts and checklists.Required qualificationsBackground in social work, psychology, nursing, counseling, caregiver support, or related care fieldsExperience supporting older adults, caregivers, persons living with cognitive and behavioral disorders like dementia, complex care, or mental healthStrong English communication skills (verbal & written)Ability to handle emotional conversations with steadiness and empathyAbility to work rotating shifts including nights & weekendsReliable internet + quiet/private remote workspacePreferredPrior dementia care or caregiver support experienceTelehealth, call center, or hotline experienceFamiliarity with U.S. healthcare helpful but not requiredWhat We OfferCompetitive compensationStructured dementia training programCareer development opportunities (leadership, training, clinical support pathways)Mission-driven culture rooted in compassion and dignityWhy This Work MattersEvery call is an opportunity to help someone feel less alone — to reassure a caregiver, empower a family, prevent a crisis, or guide someone through a difficult moment with respect and grace.If you want to make a difference and be part of a pioneering program in dementia care, we’d love to meet you.
28 days ago