Company: Elite Cleaning Services Group LLC. Position: Virtual Sales & Lead Follow-Up Specialist. Work Type: Remote. Department: Sales / Customer Acquisition. About Elite Cleaning Services Group: - Elite Cleaning Services Group is a growing professional cleaning company providing residential, recurring, vacation rental, and commercial cleaning services. - We are focused on delivering a 5-star customer experience while continuing to grow our recurring client base. - We are looking for a motivated, confident, and organized Virtual Sales & Lead Follow-Up Specialist who can help us respond to leads quickly, build relationships with potential customers, follow up consistently, and turn inquiries into booked cleaning services. Primary Responsibilities: - Your primary responsibility will be to convert incoming and existing leads into booked cleaning appointments. - Responding quickly to new leads by phone, text, and email. - Calling potential customers to understand their cleaning needs. - Following up with leads who have not yet booked. - Re-engaging older leads and past customers. - Explaining Elite Cleaning Services' services, pricing, promotions, and booking process. - Asking qualifying questions to determine whether a lead is a good fit. - Handling common customer objections professionally. - Creating urgency and confidently asking customers to book. - Sending booking links, estimates, deposit links, and follow-up messages. - Following up on unpaid deposits when necessary. - Encouraging one-time customers to become recurring clients. - Following up with previous customers for reactivation opportunities. - Maintaining accurate notes and updating lead/customer information. - Tracking leads through the sales pipeline. - Reporting daily sales activity and results. - Communicating closely with management regarding leads, bookings, and customer concerns. Ideal Candidate Attributes: - Confident speaking with customers on the phone. - Comfortable making outbound sales and follow-up calls. - Friendly, professional, and persuasive. - Able to communicate clearly through phone, text, and email. - Persistent without being overly aggressive. - Comfortable asking for the sale. - Organized and able to manage multiple leads at the same time. - Reliable and consistent with scheduled work hours. - Coachable and willing to follow our sales process. - Able to handle objections and rejection without becoming discouraged. - Self-motivated and results-driven. - Comfortable working in a fast-paced small-business environment. Preferred Experience: - Inside sales. - Appointment setting. - Customer service. - Lead follow-up. - Telemarketing. - Home-service sales. - Cleaning-company sales. - CRM or lead-management software. - Experience is helpful, but attitude, communication skills, reliability, and the ability to learn our sales system are extremely important. Key Performance Expectations: - Speed of response to new leads. - Number of outbound calls and follow-ups completed. - Lead contact rate. - Number of qualified leads. - Number of cleaning appointments booked. - Sales conversion rate.

Virtual Sales & Lead Follow-Up Specialist

Emma

Responsibilities

Skills wanted:

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Joselande Vilsaint Verified

About Elite Cleaning Services Group LLC:

mission:

elitecleaningservicesgroup.com/

Admin access needed