The Software Support and Connectivity Specialist is responsible for supporting customers with software and connectivity inquiries related to hearing aid technology. This role acts as a subject matter expert in fitting software, Bluetooth connectivity, and eServices, while collaborating cross-functionally to deliver an exceptional customer experience.ResponsibilitiesSupport customers through incoming software and connectivity support queuesHandle escalations from Audiology Technical Support and Consumer Connectivity teamsProvide support for Bluetooth and wireless accessory troubleshootingConduct scheduled outbound calls to assist customers with technical issuesAct as a subject matter expert for Sonova fitting software and Noah applicationsCollaborate with internal teams across technical support, marketing, and product teamsDevelop innovative solutions to improve customer and employee experienceParticipate in meetings and initiatives to support business growthMore about you:High School diploma requiredAssociate’s or Bachelor’s degree in IT, Software, or related field preferred5+ years of experience in a technical software support environmentExperience supporting high-tech or medical device products preferredStrong problem-solving and analytical skillsExcellent communication and organizational abilitiesAbility to manage multiple priorities and work independentlyKnowledge of hearing aid fitting software, Noah applications, or networking is a plusA minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at SonovaWhat we offer:Medical, dental and vision coverage*Health Savings, Health Reimbursement, Flexible Spending/Dependent Care AccountsTeleHealth options401k plan with company match*Company paid life/ad&d insuranceAdditional supplemental life/ad&d coverage availableCompany paid Short/Long-Term Disability coverage (STD/LTD)STD LTD Buy-ups availableAccident/Hospital Indemnity coverageLegal/ID Theft AssistancePTO (or sick and vacation time), floating Diversity Day, & paid holidays*Paid parental bonding leaveEmployee Assistance ProgramRobust Internal Career Growth opportunitiesTuition reimbursementHearing aid discount for employees and familyInternal social recognition platform*Plan rules/offerings dependent upon group Company/location.This role's pay range is between: $30 – $36 per hour. This role is also bonus eligible.How we work:At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration while supporting flexible and effective remote work environments.

Software Support and Connectivity Specialist

Emma

Responsibilities

Skills wanted:

Language(s) required:

Admin access needed