Lead and oversee the day-to-day operations of the Gallery, Logistics, and Warehouse departments.
Ensure effective coordination, communication, and workflow between all three operational functions.
Manage the complete operational cycle from product receiving and storage to gallery availability, order preparation, delivery, and customer fulfillment.
Ensure that gallery requirements are aligned with warehouse stock availability and logistics schedules.
Oversee warehouse activities including receiving, storage, stock movement, order preparation, dispatch, and inventory control.
Manage logistics operations including delivery planning, transportation scheduling, installation coordination, and order tracking.
Ensure timely, accurate, and high-quality execution of customer orders and deliveries.
Monitor stock availability, inventory accuracy, and product movement across the operation.
Develop, implement, and improve operational policies, procedures, workflows, and controls.
Establish and monitor key operational KPIs including delivery performance, order fulfillment, inventory accuracy, productivity, and service quality.
Identify operational gaps, bottlenecks, and inefficiencies and implement practical process improvements.
Coordinate closely with Sales, Procurement, Finance, and other relevant departments to support business requirements.
Manage relationships with logistics providers, transportation partners, installers, and other operational vendors where applicable.
Ensure effective handling of operational issues, delivery delays, inventory discrepancies, and customer-related concerns.
Lead, coach, and monitor the performance of gallery operations, logistics, and warehouse teams.
Ensure compliance with operational standards, company policies, health and safety requirements, and inventory control procedures.
Prepare regular operational reports and provide management with updates on performance, risks, challenges, and improvement initiatives.
