Posted over 1 year ago
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Responsibilities
Position: Account Manager
Hours: FT 40h/week
Time Zone: EST (9am - 5pm)
🎯 Account Manager - Job Description:
Role Summary:
- As an Account Manager, you are the client’s main point of contact and growth partner.
- You own the success of 5–8 ecommerce brands, ensuring emails are high-performing, strategy is dialed, and clients feel confident and cared for. You manage your pod team (copywriter, designer, Klaviyo tech) to execute deliverables at a high level.
✅ Core Responsibilities:
Client Strategy & Communication:
- Lead weekly or biweekly client calls.
- Own Slack communication with clients.
- Deliver campaign plans, flow strategies, and performance insights clearly and confidently.
- Maintain high client satisfaction and retention (>95%).
Campaign Management:
- Plan and manage 4–6 campaigns per brand per month.
- Write or delegate briefs and ensure delivery of high-quality copy and design.
- A/B test subject lines, send times, content, and CTAs.
- Track open rates, CTR, and revenue for each send.
Flow Building & Optimization:
- Build, update, or optimize 1–2 flows per month per brand.
- Own strategy for Welcome, Abandonments, Post-Purchase, and Winback flows.
- Run quarterly audits of all active flows.
- Ensure emails follow best practices for deliverability and performance.
Team Collaboration:
- Manage your pod (copywriter, designer, Klaviyo tech).
- Assign tasks, review work, and ensure deadlines are met.
- Request support or escalate to Sr. AM when needed.
Performance & Reporting:
- Send weekly updates to clients with campaign performance.
- Send monthly recap decks with data, learnings, and next steps.
- Monitor deliverability, Klaviyo revenue attribution, and popup conversion rates.
👀 Competencies (Skills & Traits):
Strategic Thinking:
-Understands how email marketing fits into the brand’s overall growth. Can think ahead, plan campaigns, and suggest initiatives that align with client goals.
Client Communication:
-Communicates clearly, confidently, and professionally in all client-facing interactions. Builds trust by being proactive, responsive, and thoughtful.
Project Management:
- Manages deadlines, assets, revisions, and team deliverables with strong organization. - Keeps projects moving forward without micromanagement.
Leadership & Ownership:
-Takes full responsibility for account performance and pod output. Doesn’t pass blame finds solutions and leads with initiative.
Attention to Detail:
- Catches errors before they go out. Triple checks links, formatting, tone, and accuracy in both internal reviews and client-facing emails.
Email Marketing Fluency:
- Deep knowledge of Klaviyo and email strategy flows, campaigns, segmentation, pop-ups, benchmarks, and optimization tactics.
Performance Analysis:
- Comfortable reading Klaviyo reports, identifying trends, and translating data into clear, actionable insights for clients.
Proactive Problem Solving:
-Spots issues before they arise and communicates solutions quickly. Always stays one step ahead for clients and the team.
High Standards:
-Maintains excellence in everything from internal Slack messages to external decks. Holds self and team to premier quality.
Emotional Intelligence:
-Knows when to push, when to listen, and how to keep clients feeling supported. Navigates tough situations calmly and effectively.
This job post is closed.