Customer Service Manager
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Full-time
Compensation USD23.6/hour
Posted about 3 years ago
Responsibilities
EXANTE is a wealthtech company that provides centralised trading solutions and B2B financial infrastructure. With over 600 employees and a decade in the market, EXANTE is growing 70% year-on-year and hiring globally day-by-day.
EXANTE is seeking a Customer Service Manager to join their operations team. The role involves improving operational processes from a client service perspective, collaborating with cross-functional teams, and developing a strategic vision for enhancing client operational experience. The ideal candidate should have a bachelor's degree in business administration or a related field, at least 5 years of previous experience in customer service, excellent communication skills, strong leadership qualities, and problem-solving abilities.
Responsibilities:
- Decrease the need for clients and other internal stakeholders to contact the operations team
- Evaluate and improve operational processes from a client service perspective
- Provide a proactive roadmap on external and internal customer service improvements
- Collaborate with cross-functional teams to understand customer experience and goals
- Develop a strategic vision for enhancing client operational experience
- Improve internal communication and facilitate client self-service
- Support introduction of technology solutions to ease the service and improve performance
- Ensure compliance and regulatory requirements for client communication
- Improve knowledge management and standardized topics for internal teams