Partner Success Manager
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Full-time
Compensation
USD95k - 121k/year
Posted about 3 years ago
Responsibilities
Osso VR is the leading virtual reality surgical training and assessment platform. Our technology is being used by the top medical device companies to train thousands of surgeons, on dozens of the latest surgical techniques, in over twenty countries around the world. Our mission is to improve patient outcomes through better training and assessment, increase the adoption of higher value medical technology, and democratize access to the latest surgical techniques globally.
You will establish and maintain long-term relationships with client executives, champions, and stakeholders, ensuring that activities are closely aligned with business strategy and intended success metrics. Additionally, you will develop a deep understanding of customers’ business objectives and be able to identify and articulate how our solution supports the achievement of those goals driving increased utilization and VR launch performance throughout the customer life. You are responsible for understanding the ‘health’ of our customers, ensuring they mature and grow.
Responsibilities:
- Create, analyze and deliver strategic deployment guidance illustrating Osso’s value (e.g. training objectives and ROI), guiding partner’s experience and linking results to the partner’s key business objectives
- Working with Account Management and Client Services on implementation of VR into customer operations, ongoing support, and business reviews
- Be a consistent presence growing license utilization by building strong customer relationships with leaders and users by sharing your deep product knowledge about optimizing the use and adoption of our products and tools- working with partners on planning, training, best practices, and execution where needed.
- In partnership with account managers, own the overall relationship with assigned clients in a blended portfolio of customers, focusing on growing adoption and ensuring retention, expansion, and satisfaction.
- Assist Sales team in pre-sales activities such as Business Value Assessment preparation, licensing recommendations, and product demos
- Representing the voice of the customer to inform our sales process and product roadmap and share success outcomes and stories for up-sell or at-risk renewals
- Providing as-needed support for customers’ education activities, major events, and conferences
- Collecting customer engagement and product feedback for the Product Team to ensure Osso is providing as much value as possible and driving greater adoption and engagement