Customer Success Manager - VIP Accounts DACH at Aircall | Torre
Customer Success Manager - VIP Accounts DACH
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Aircall

Customer Success Manager - VIP Accounts DACH

Aircall
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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Hybrid (Berlin)
Hybrid (Paris)
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Posted over 2 years ago

Requirements and responsibilities

Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections. Aircall is constantly moving forward, building new roads to complete our journey, and taking people with us who have the same builder mentality. Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights. We’re creating a place where great people trust one another and thrive together. People flourish at Aircall and now is the time to be part of the team and the journey we’re on. Aircall is looking for a Customer Success Manager to take care of a client portfolio made up of German VIP customers. The role involves uncovering sales opportunities, gathering customer product feedback, and helping clients optimize their setup with Aircall and other tools. The ideal candidate has 1-3 years of experience in managing accounts or previous sales, fluency in German and English, excellent communication skills, and the ability to deliver proactive and dedicated customer service. Aircall offers a fast-learning environment, competitive salary package & benefits, and a commitment to diversity, equity, and inclusion. If you're ready to join a company that values voices and empowers authentic, human connections, apply now! Responsibilities: - Take care of your own client portfolio which will be made up of German VIP customers - Uncover sales opportunities to help grow your accounts whilst also reducing potential risks of contraction/churn - Gather customer product feedback to help shape and define the product roadmap - Help your client’s to optimise their set up with Aircall & other tools (don’t worry, we will get you up to speed on this!)
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