Content Strategist at Designit | Torre
Content Strategist
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Designit

Content Strategist

Designit
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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Hybrid (Americas)
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Posted over 2 years ago

Requirements and responsibilities

- Embraces work-life balance – our employees’ well-being remains a top priority for us - Offers a comprehensive benefits package effective Day 1. Options include health, vision, & dental insurance, FSAs, discounts on pet insurance, PTO, paid holidays, and more - Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact - Encourages innovation and experimentation - Understands that changes will occur, and that adaptability is crucial to assist when it does Our team is looking for a Content Strategist to drive optimization and improvements across our customer support documentation. In this role, you will shape the Cloud customer success program by gathering insights into the current customer experience and by driving critical improvements. This is a long term contract role and remote position. Responsibilities: - Work with technical PMs, business leaders, engineering to influence and deliver customer experience and process improvements for Cloud support. - Synthesize the customer support experience from multiple channels. - Manage existing customer support documentation (APIs, demos, etc.), identify gaps, and drive the overall content strategy. - Manage multiple initiatives that require frequent communication, organization, and problem-solving skills. - Understand the customer experience using Cloud Monitoring products and how they perceive their interactions with our support services. - Leverage existing data and as needed establish new measures to provide visibility into the customer experience.
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