ITSM academy junior at SOFTTEK | Torre

ITSM academy junior

Get together to the biggest technological revolution, creating new digital solutions for all our customers. đź§©
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Full-time

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+ Bonuses

+ Health insurance

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Remote (for Colombia residents)
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Published about 3 years ago

Responsibilities & more


🟢 Responsibilities: • Define, agree, and implement processes KPI and PIs for ITSM services and processes. • Support metric measurement implementation. • Work with ITSM tool teams for processes digitization. • ITIL training material creation. • ITIL processes training. • Risks and Issues Management.
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