Customer Service Technical AssociateBenefits:Diversity Matters at Wk | Torre
Customer Service Technical AssociateBenefits:Diversity Matters
trending_up Invest in Torre
Wk

Customer Service Technical AssociateBenefits:Diversity Matters

Wk
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Hybrid (Wichita, KS)
Posted almost 3 years ago

Responsibilities

Wolters Kluwer is a global leader in professional information services, providing market-leading tools and software solutions for professionals in legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare. The company is committed to diversity and inclusion, and has been recognized for its efforts in creating an inclusive company culture and promoting diversity in the workforce. As a Customer Service Technical Associate at Wolters Kluwer, you will play a key role in delivering high-quality, personable, and conversational support to customers using Wolters Kluwer's Tax and Accounting products. This role requires a unique skillset to provide resolution to moderate and complex inquiries through phone, online chat, or email. You will be the voice of Wolters Kluwer, advocating for the product and championing the users to ensure the best customer experience possible. This is an essential role for the team's success and is perfect for someone looking to get into Product Management, Product Development, and Sales. Responsibilities: - Partner with customers to resolve inquiries through phone, chat, and email - Take ownership of customer cases, identify, resolve, and escalate issues as necessary - Participate in projects, process improvement initiatives, and product testing - Provide general reports to management as requested - Secure and keep confidential product and customer data
This job post is closed.