Supply Chain Analyst IV at American IT Systems LLC | Torre
Supply Chain Analyst IV
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American IT Systems LLC

Supply Chain Analyst IV

American IT Systems LLC
Emma
Emma
You'll optimize global retail returns, leveraging AI to drive efficiency and resolve complex disputes.
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Full-time

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Emma of Torre.ai
 2 days ago

Requirements and responsibilities

American IT Systems is a rapidly growing staffing and recruitment firm specializing in providing comprehensive hiring solutions across the United States. With a focus on both technical and non-technical roles, the agency offers flexible staffing options, including contract, contract-to-hire, and permanent placements, to meet the diverse needs of its clients.We are seeking a Global Returns Analyst to support our retail channel operations team in the AR/VR industry. The ideal candidate will have experience working with enterprise-level supply chain functions and a strong background in returns management.ResponsibilitiesProcessing RMAs and analyzing driving factors for returnsPartnering with service centers to resolve return-related issuesResolving discrepancies via Jira cases with service centersValidating returns and ensuring data accuracyFiling disputes for all retail customers through their portals and processesIdentifying opportunities for process automation and efficiency improvementsLeveraging AI tools to streamline returns workflows and reportingRequired Qualifications6-8 years of experience in RMA processing and returns analysisBachelor's degree in applicable field that aligns with a supply chain analystExperience using ERP systems, ideally OracleBackground in consumer electronics retail operationsStrong analytical skills with ability to identify root causes of returnsExperience with process automation and workflow optimizationFamiliarity with AI-powered productivity toolsProficiency in Jira or similar case management systemsRetail compliance and dispute resolutionIf you are interested in this exciting opportunity, please send your resume to careers@americanitsystems.com.
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